Experience

• 

  Brezolin accounting office

  Apr 2008 - Apr 2010

  Administrative assistant

  Support to the HR, financial and tax sectors.Helped in the day to day with specific demands for each team such as filing documents, delivering taxes directly to customers among other functions.

• 

  Admotion s.r.l.

  Apr 2010 - Apr 2016

  Atendimento direto aos clientes;Validação e programação de arquivos que eram recebidos pela agência;Discrepância entre os dados do portal e do Adserver;Analise de under e over de acordo com as entregas estipuladas pelo cliente; Relatório semanais com os dados atualizados para o cliente, auxiliando no processo de manter o KPI da campanha e trazer insights de acordo com o real realizado;Principais clientes: Adidas, Nike, latam, Universidade UVA, Natura e GM Líder de equipe AdopsGerenciava as demandas do dia a dia com a equipe;Auxiliava no controle de tempo das demandas e otimizava os resultados com base nos resultados obtidos mensalmente;Auxiliava os atendimentos das contas com a solicitações dos clientes;Suporte aos portais e agências com dúvidas, implementações e adaptação de peças; Programador responsável por fazer upload de criativos na ferramenta; Estruturação de criativos em Flash (Action Script);Criar e estruturar na ferramenta os elementos responsáveis por criar as TAGs e contadores;

  • Atendimento ao cliente

    May 2014 - Apr 2016

  • Líder de equipe

    Jun 2011 - May 2014

  • Programador

    Apr 2010 - Jun 2011
• 

  Digital group

  May 2016 - May 2022

  As a manager, the challenges increased, in a short time in the position the main challenge was in addition to maintaining the new SLA deadline, maintaining the quality of the delivery without losing the team's motivation. I created a QA team, worked on it initially to form and develop all the processes that are applied today. I worked with the rest of the team to improve data reading and we created template projects for data presentation. Main results: • Automated some processes that were time consuming, such as the use of several formulas in excel, improvement of the Dashboard, in addition to a validation system and delivery of Quality Assurance data. • Creation of a quality team. • Implementation of the Monday platform in the processes to help the financial, HR and task control sectors. With this organization, we became much more active and holders of internal processes in order to visualize GAPs of team knowledge, equalization of task time among everyone on the team, in addition to creating a history so that any manager could quickly access whenever necessary. Main tools: Power BI, Monday, Google Tag Manager, Campaign Manager, Data Studio, Sizmek SAS, Display and Video 360, GA. Show less Main activities:• In addition to the roles already performed as Account Manager, as a supervisor, I was responsible for a team of 9 people. Each of these people had a portfolio of clients and my main objective was to manage the demands, manage problems and emergencies so as not to impact the final result of the campaigns. Structuring special projects and organizing the routine of each client.Main clients: Seara, Ford, Bradesco, Coca Cola, Itau, Agência 3, Energy BBDO, Claro, Honda, J&J, Nestle, Seara, LATAM among others.Main results:• During this period, we had an 87% reduction in the SLA passed to the customer. In addition to the implementation of new customer control and monitoring processes, through Trello we were able to organize and structure all the tasks of each person on the team to have a better visibility of the volume of demands in general. Show less 999 / 5.000Resultados de traduçãoMain activities:• Create structures that were aligned with the client's goals, with a focus on reducing the time and processes to upload and audit data.• The routine was to prepare Excel that would serve as a basis for managing the campaign, validating contracts and collecting data so that the producer could create the materials according to the specification of each portal; In addition to creating the campaign and all materials in Campaign Manager (Google).• Monitor delivery reports signaling under and over to the portals, in addition to validating the data in order to avoid discrepancies.• Support portals regarding implementation issues, in addition to providing status of all placements to the customer.• Main client: Bradesco. I was allocated within the client working directly for Bradesco's Media Center.Main results:• Optimization of customer service/operation processes;• Customer retention/proximity identifying opportunities; Show less

  • Adops and Media Manager

    Jul 2019 - May 2022

  • Supervisor

    Apr 2017 - May 2022

  • Account Manager

    May 2016 - May 2022
• 

  I-cherry

  Jun 2022 - now

  Gerente de adtech e criação

  Como Gerente de AdTech e Criação, lidero equipes na entrega de soluções inovadoras para grandes marcas. Minhas responsabilidades incluem:Direcionar estratégias criativas com foco em performance usando GMP.Implementar processos de automação que reduziram o tempo de produção em 40%.Desenvolver soluções de mídia digital baseadas em IA, gerando insights aplicáveis para clientes.Entre os resultados alcançados, destaco a criação de templates de campanhas que aumentaram a eficiência em 30% e o treinamento de equipes em ferramentas como Google Tag Manager e Campaign Manager. Show less