Experience

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  Vibes & scribes

  Jun 2006 - May 2007

  Department manager

  •Manager of the second hand books department.•Assisted customers and answered stock queries.•Bought and priced all second hand materials.

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  Tony murphy & associated human resource consultants

  Jan 2008 - May 2008

  Research assistant

  •Contributed to a research project for the Irish Institute of Training and Development.•Creation of surveys and content analysis of survey results.•Advanced use of Excel and SPSS 15. •Proof reading and editing of documents.

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  Bishopstown public library

  May 2008 - Aug 2008

  Library assistant

  •Responsible for library registration and enquiry support.•Processed library stock and inter-library loan requests.•Assisted with organising, promoting and running library events and exhibitions.

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  London school of economics

  Sept 2008 - Aug 2009

  Graduate trainee

  •Assisted with research enquiries on the information desk.•Held responsibility for incoming Law Standing Orders, UN documents and UK Government Papers.•Held responsibility for sourcing essential out of print and grey literature.•Added items to the Institutional Repository•Created reading lists for teaching support services•Catalogued books with bibliographic services•Processed inter-library loan requests

• 

  Westminster music library

  Jul 2009 - Oct 2010

  Library assistant

  •Provided research and enquiry support at the information desk.•Assisted in formalising the library’s digital copyright policy.

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  Queen mary, university of london

  Sept 2010 - Jun 2012

  •Preparing and delivering information literacy training, both embedded and standalone classes, supported by the online learning environment•Providing training on Endnote and Endnote web for students and staff•Providing 1-1 research support and weekly information skills drop-in sessions for students, staff and NHS professionals•Maintaining and developing subject support webpages•Maintaining and developing hard copy library handouts and online tutorials•Preparing and delivering staff training.•Participating in several project and working groups- social media, web development, customer feedback. Show less •Line managing a team of Information Support Assistants.•Providing research support at the helpdesk and creating research support material.•Delivering Information Literacy training to students and NHS professional•Contributing to the management of Queen Mary’s academic publication database.•Organising and delivering staff training. •Responsible for answering all medical site email enquiries and web-help-desk enquiries.•Member of several cross team working groups designed to improve service delivery - social media group, website development group and circulations & systems group. •Responsible for medical site acquisitions and cataloguing. Show less

  • Academic Services Assistant

    Jan 2012 - Jun 2012

  • Senior Information Assistant - Public Services & E-services

    Sept 2010 - Dec 2011
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  King's college london

  Jul 2012 - now

  • Leading on the development of a learning skills framework to encompass the range of skills support and opportunities delivered by the Library Services• Liaising with the Dental Institute and Faculty of Social Sciences and Public Policy on the resource needs and skills support • Leading on our collaboration work with students, faculties and other university-wide skills providers• Designing and delivery skills support workshops and e-learning content• Producing internal and external documentation and guidance to support the customer focused work of the team Show less • Chaired the service-wide Training & Development Group and leading on Library Services & Employability’s staff development policies procedures and activities • Developed and delivering high quality information literacy classes and online resources to support in class and self-directed learning• Led the Directorate wide Culture working group as part of the Quality Services programme• Contributed to team and service wide strategic and operational development through team and individual objective planning• Managed multiple Library Services and SED budgets Show less • Led a team of Senior Library Assistants, Library Assistants and Shelving Assistants in the delivery of a high quality customer focused service• Led on several Library Services projects and customer services operational plan objectives• Reviewed and improved services and processes in response to customer and staff feedback• Fostered a team culture of empowerment and shared responsibility within own team and service wide• Led on staff development activities for the Customer Services Division• Liaised and worked with key colleagues university-wide in delivering excellent customer experiences Show less

  • Associate Director (Education & Learning)

    Mar 2019 - now

  • Associate Director (Systems, Enquiries and Access) - Maternity Cover

    Oct 2018 - Mar 2019

  • Head Of Customer Services

    Aug 2017 - Oct 2018

  • Learning and Teaching Manager

    Oct 2016 - Jul 2017

  • Head of Staff Engagement & Development - Students & Education Directorate

    Jul 2015 - Oct 2016

  • Library Learning and Teaching Manager

    Jul 2014 - Jun 2015

  • Customer Services Team Leader/Library Operations Manager

    Jul 2012 - Jun 2014