Experience

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  Willmott dixon

  Jul 2018 - Jul 2018

  Mechanical engineer
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  Servoca secure solutions limited

  Oct 2021 - Sept 2023

  Customer service security officer

  •Greet and assist customers with inquiries and directions.•Provide information about the facility, services, and policies to customers.•Address and resolve customer complaints in a professional and courteous manner.•Monitor and control access to the premises, ensuring only authorized individuals enter.•Conduct regular patrols of the premises to ensure security and safety.•Collaborate with other departments to ensure a seamless customer experience.

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  Fenwick

  Oct 2022 - Jan 2023

  Logistics customer service specialist

  •Manage inventory levels to meet customer demand while minimizing excess stock•Ensure customer satisfaction by addressing and resolving delivery-related issues efficiently.•Respond promptly to customer questions and concerns, providing accurate information and solutions.•Gather customer feedback to identify areas for improvement in logistics and customer service processes.•Analyze data to identify trends and make recommendations for process improvements.

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  Firebrand training

  Nov 2022 - Feb 2023

  Cloud data engineer trainee

  Attained comprehensive knowledge of key concepts crucial for AZ-900 (Azure Fundamentals) and DP-900 (Azure Data Fundamentals) certifications. Acquired a strong understanding of fundamental Azure services, cloud computing, data storage, data processing, data ingestion, data transformation, and data governance principles.

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  Uniqlo

  Sept 2023 - Jan 2024

  Customer service advisor

  •Thrived in a dynamic and fast-paced Flagship store environment, delivering exceptional service to a diverse customer base.•Promoted additional products and accessories to customers, effectively upselling to enhance their shopping experience.•Assisted the store in achieving £600,000 in sales in a single week through effective customer engagement and upselling strategies.•Responsible for maintaining stock levels of UNIQLO's best-seller, Heattech, on the ground floor, ensuring availability and answering customer inquiries promptly.•Regularly reported product feedback to management, providing insights to improve inventory decisions and product offerings. Show less

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  Alexander maclean

  Feb 2024 - May 2024

  Business analyst

  Responsible for implementing a new learning management system (LMS) to transform the clients practices into new cost effective solutions leading to efficient processes and enhanced user experience within the digital department of a £10m, medium-sized organization in the education and training industry. Key responsibilities included:• Worked closely with the assigned project manager and business to investigate the business problem and identify options for solutions through creation of a business case.• Conducted gap analysis using complex use case diagrams to determine the AS-IS and TO-BE system requirements.• Facilitated stakeholders to elaborate on their functional and non-functional requirements through effective questioning and clarified desired features to develop an LMS tailored to the business objectives and user needs.• Worked collaboratively with team members to design solution that met stakeholder’s business requirements and fulfilled user stories.• Creating a comprehensive Use Case Diagram to illustrate the LMS existing features and interactions, ensuring no loss of functionality in the new system.• Created use case diagrams for target operating model of new system, aligning with client's goals and enhancing core functionalities.• Ability to create detailed, accurate and easy to follow user-stories to define user acceptance testing (UAT) criteria.• Developed and implemented aspects to migrate 1000+ students onto the new LMS with an improved user experience, which increased referral sales by 50%. Show less