Experience

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  American airlines

  Nov 2004 - Sept 2007

  Ticket sales representative

  Greet and assist all customers in a prompt, friendly and courteous manner Present a professional and positive image of the company Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers Check and accept passenger baggage Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needsComply with all safety procedures and airline policies Provide accurate gate, flight arrival and departure information, as well as answer general inquires Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned Show less

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  B. m. hotel nyc

  Jun 2008 - Jun 2010

  Assistant reservations manager/ front desk representative

  Welcome, register, and assign rooms and issue room keys or cards to the guests.Provide information about services available in the hotel and in the community.They verify customers’ credit and establish how the customer will pay for the accommodation Promote and sell guest rooms.Review accounts of the guests who signs out. Receive payment for accounts. Balance cash accounts.Advise housekeeping which rooms have been vacated and are ready for cleaning. Keep an inventory of rooms reservations Respond to reservation enquiriesAnswer telephones and take messages and handle guest mail.Deal with customer complaints or refer dissatisfied customers to a manager. Administrative responsibilities, like in the night shift; assume the duties of manager, night cashier, concierge (manager of guest services) or night auditor. Show less

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  Hospitality group llc

  Sept 2012 - Dec 2014

  Asisstant manager

  Essentially, run the day-to-day including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records responsible for hiring, training and scheduling employees and ensuring that products is properly prepared and delivered. investigate customer complaints and also deal with the legal and financial aspects of the business.

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  Fantasia creative solutions!

  Jan 2015 - now

  Hospitality management/ marketing consultant

  Business Services / Management/ Events / Social Media / Publishing/ Promotions/ Hospitality