Experience

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  Aldo group

  Jan 2013 - Apr 2015

  Sales lead

  - Practiced professional salesmanship in order to achieve maximum sales and provide the highest level of customer satisfaction. - Promoted total customer service in a friendly way and as the most important consideration in every transaction. - Assisted customers by finding out their specific needs, and bringing them products that fit that need. - Trained other sales associates in product knowledge, visual presentation, sales techniques, and administration. - Received, unpackaged, organized, and sent out stock and various other shipments. - Changed displays and assembling new shelves/displays during floor sets. Show less

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  Urban outfitters

  Jun 2015 - Aug 2018

  Responsible for the financial success of the Women's Accessories, Intimates, Shoes, and Beauty departments.•-Worked hand in hand with the Store Brand Leader and Visual Merchandiser to create an organized, efficient and profitable department. -Managed a team of 40-60 associates, with 5 directly within the department.-Analyzed weekly reports to track successes and determine opportunities within the department, and used these results to create weekly goals, directives and sales plans.-Trained and Developed a team of department specialists to enhance their skills, and tailored training plans to improve on both their strengths and opportunities.-Created a training program focusing on Customer Connection skills, Product Knowledge, Loss Prevention and Visual Merchandising.- Recruited, Screened, Hired, and Trained new members of the store team.-Completed weekly and monthly operational tasks including department walk throughs, scheduling, zone charts, meeting agendas, and hiring.-Provided ongoing feedback to staff through in the moment coaching conversations, performance reviews and development plans Show less

  • Women's Accessories Department & Hiring Manager

    Dec 2016 - Aug 2018

  • Senior Team Lead

    Aug 2016 - Dec 2016

  • Men's Department Team Lead

    Jun 2015 - Aug 2016
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  Article

  Sept 2018 - now

  - Spearhead the acquisition, support, and expansion of Article's Trade/B2B clientele, consistently exceeding performance targets and contributing to revenue growth.- Drive strategic initiatives within the Sales Program, leveraging market analysis and industry insights to identify opportunities and develop key account portfolios.- Cultivate a culture of continuous improvement, actively engaging in feedback loops and collaboration to enhance team performance and drive operational excellence.- Serve as a brand ambassador, embodying Article's core values and fostering positive relationships with clients and internal stakeholders.- Demonstrate exceptional communication skills, effectively conveying complex information and fostering constructive dialogue to achieve mutually beneficial outcomes.- Develop and execute high-quality annual business reviews for Key Accounts, showcasing comprehensive insights and driving value-added solutions.- Conduct detailed market and industry analysis, utilizing various criteria and tools to identify market trends and capitalize on business opportunities.- Evaluate sales opportunities with precision, employing strategic decision-making and negotiation skills to maximize revenue potential and client satisfaction.- Implement methodologies for continuous improvement, driving efficiency and effectiveness across sales processes and customer engagements.- Align efforts with organizational success metrics, understanding the key drivers of success and actively contributing to achieving company objectives. Show less -Handled incoming and outgoing Trade/B2B customer calls, chat and emails in a timely and efficient manner.-Processed quotes and sample/swatch requests producing detailed invoices, enrolled new program members, and handled sales transactions over the phone, chat, and email.-Offered project and order support to our customers by providing detailed product information, product recommendation, and design solutions-Worked closely with and communicated clearly to the logistics team to ensure smooth delivery service and delivery deadlines are met.-Worked closely with and communicated clearly to returns and QA teams to ensure product reliability and returns or replacements.-Updated internal documents and customer records daily.- Communicated daily with Customer Care to ensure any Trade/B2B customer contact has been routed correctly. Show less -Managed customer requests, issues, and inquiries via phone, email, and online chat. -Delivered expert advice and information about Article furniture to customers.-Collaborated inter-departmentally with Operations team to troubleshoot issues.-Ensured that all customers have a 5-star experience by personally following up with those who may have had issues, and making it right.-Processed sales transactions along with return and exchange requests involving organizing shipping throughout North America.-Answering product information queries and providing interior design styling advice.-Steered conversations with customers stemming from negative experiences to win-win solutions resulting in positive reviews from customers regarding our level of service.-Went into each customer interaction with a strong empathetic and welcoming presence over the phone and through written work. Show less

  • B2B Account Manager

    Nov 2021 - now

  • B2B Support Specialist at Article

    Jan 2020 - Nov 2021

  • Client Success Specialist

    Sept 2018 - Jan 2020
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  Starbucks

  Jun 2019 - Dec 2019

  Shift supervisor

  -Engaged in conversation with customers to understand customer needs and the needsof the community in which the store is located. -Modeled a customer comes first attitude, delivers legendary customer service, andsupervises partners to ensure they are also delivering legendary customer service.-Communicated clearly, concisely and accurately in order to ensure effective storeoperations. Filters communication to the shift team as directed by the store manager.-Contributed to positive team environment by recognizing alarms or changes in partnermorale and performance and communicating them to the store manager. -Reviewed store environment and key business indicators to identify problems, concernsand opportunities for improvement in order to provide coaching and direction to theshift team to achieve operational goals. -Utilized and provided direction to partners during their shift on the use of operationaltools to achieve operational excellence. Acts as a coach and mentor to partners byusing discretion in assessing performance, providing feedback and coaching toimprove partner performance. Show less