Experience

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  Jpmorgan

  Aug 2003 - Sept 2004

  Client relationship manager / portfolio administrator

  ✔ Received an excellence award at the JP Morgan Global Debt Conference (Europe) for Client Care & Commitment;✔ Participated in a project that improved the efficiency of report management for clients through a web-based reporting database;✔ Pivotal in the development of controls and procedures for investment in Liquidity Funds;✔ Undertook Relationship Management responsibilities, including acting as primary contact point for client queries and client issues. Clients included internal departments such as Multi Currency Trading Desks, Corporate Actions, Income Processing, Payments and Sales. External co-ordination with Swap and Trade Counterparties, Clearing Houses, Rating Agencies and Collateral Managers;✔ CDO (Collateralised Debt Obligations) specialist team member acting as Trustee, Verification Agent, Cash Manager, Calculation Agent and Paying Agent. Role involved preparation and review of Portfolio reports - monthly, quarterly, semi-annual/annual. Show less

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  Credit suisse first boston pf (europe) limited

  Sept 2004 - Apr 2006

  Investment accountant - hedge funds

  ✔ Successfully oversaw cash processing and reconciliation of multiple broker cash on hedge funds to prime broker, as well as updating trial balance with all cash movements across multi-currency accounts. ✔ Completed dividend reconciliation across funds on Equities and CFD’s;✔ Responsible for ensuring CFD and equity dividends were reconciled across the suite of funds administered by CSFB (Fortis);✔ Trade updating and reconciliation of all trade activity on the funds from a holdings and pricing perspective to ensure all movements are accurately reflected;✔ Completed unit pricing of individual portfolios on a daily/weekly/estimate basis. Show less

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  Wilson htm

  Jun 2007 - Sept 2011

  Supervisor - investment mgmt services

  ✔ Completely set up of Wholesale Funds/Mandates on behalf of Boutique Fund Managers across the US, UK, Australia, Singapore, Switzerland and Hong Kong, including: Multiple Prime Brokers, Custodians, Fund Administrators, Domestic and International Trading Accounts, Futures and Options Accounts and 11am Cash Accounts;✔ Management and professional development of a team of 5 direct reports, ensuring the business met daily/monthly/quarterly and annual requirements across the Investment Management Boutiques; including cash, holdings, alpha summary, distribution, & investor requirements; ✔ Responsible for all audit planning and GS007 compliance across multiple boutique’s;✔ Development of policies and procedures for the introduction of 5 new Boutique Fund Management groups;✔ Initiated Service Level Agreements, Due Diligence Checklists and Business Continuity Policies. Show less

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  Fiig securities

  Oct 2011 - Mar 2014

  ✔ Completely established the centralised Client Services middle office function, including development of all processes, team KPI’s and mapping out of system and data entry requirements, resulting in the creation of a cohesive team across 3 states (QLD, NSW, VIC);✔ Developed previously undocumented Standard Operating Procedures (SOP’s), resulting in improved compliance and client service levels; ✔ Within the 3 months improved the previous record of new accounts opened from 206 to 247;✔ Significantly increased the quality of the client on-boarding follow up process, including managing the implementation of improved reporting tools; ✔ Implemented new reporting and facilitated best practice use of the internal CRM across the Client On-Boarding / Static Data team including creating data input KPI’s, implementing regular reviews and creating a more stringent follow up process. Show less ✔ Successfully oversaw the E2E development, project management and implementation of sophisticated Holding Statement reporting through a third party provider. Responsibilities included design, development and testing of the final report. Best practice implementation resulted in the project being delivered on time and to budget; ✔ Provided full management oversight of controls and data integrity across the whole of operations and positively contributed to a number of key profitability and efficiency initiatives across FIIG; ✔ Setup of AML/ CTF program (anti money laundering / counter terrorism) with an external service provider, including creation of all business rules, test plans, completion of UAT, team communications, implementation and handover to BAU functions; ✔ Completely developed the Public Offer Issuer Exemption process, including implementation of monthly review with JPM and Clearstream data (reconciliation of FIIG holdings to ensure no tax implications for clients). Show less

  • Client Services Manager

    Oct 2012 - Mar 2014

  • Operations Director - Custodial Information

    Oct 2011 - Sept 2012
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  Ddh graham limited

  Apr 2015 - Oct 2022

  • Manager - Quality & Risk

    Aug 2020 - Oct 2022

  • Manager Fund Operations

    Apr 2015 - Aug 2020
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  Cromwell property group

  Oct 2022 - now

  • National Manager - Funds Management Operations

    Jun 2024 - now

  • Operations Manager - Retail Funds Management

    Oct 2022 - Jun 2024