Experience

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  Northwest airlines

  Jan 2005 - May 2005

  Ground operations intern

  •Conducted Quality Assurance audits and determined procedural compliance in a variety of areas including Ground Operations, aircraft appearance and training documentation.•Worked on numerous Ground Operations projects including the accurate determination of passenger weights that resulted in cost savings for the company.•Created and disseminated time sensitive ground operations information system wide to stations and vendors.

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  Target

  Jun 2006 - Jul 2008

  Executive team leader/team member

  •Managed the guest service and merchandising of multiple departments with sales ranging from $2-$9 million.•Acted as leader on duty on a rotating basis, by responding to guest and team member concerns, opening and closing the store and ensuring all Target property and personnel were secure.•Provided motivational leadership, direction and coaching to team leaders and team members.•Responsible for increasing department and overall store sales through effective merchandising displays, inventory management, timely sales plan execution and efficient teamwork.•Effectively resolved employee conflicts and performance issues through active listening, mediation and performance management, resulting in a more positive work atmosphere.•Responsible for the recruitment, selection, training and retention of new team members. Show less

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  Citationshares

  Oct 2007 - Jul 2008

  Flight coordinator

  Monitored and ensured safety of FAR part 91 and part 135 flights, provided flight crews with mission critical information and effectively resolved issues that were related to current or scheduled flights.

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  Air wisconsin airlines

  Aug 2008 - Jan 2010

  Corporate ramp operations instructor

  •Developed and designed E-learning programs and curriculums for Ramp Operations Training.•Conducted quality assurance reviews of Air Wisconsin Airlines ground handled stations to ensure compliance with FAA Rules & Regulations, Training and company policies & procedures. Prepared written reports on the compliance findings.•Responsible for the certification and training of station trainers through the Air Wisconsin Train the Trainer program.•Led Instruction for new hire and recurrent training courses such as Aircraft Handling, Aircraft Deicing and Dangerous Goods policies and procedures. Show less

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  Mesaba airlines

  Jan 2010 - Jan 2012

  Manager ground operations training & field support

  •Worked with regulatory agencies and Mesaba Airlines departments to ensure training programs were developed and implemented in order to satisfy regulatory and corporate requirements.•Responsible for the development, implementation and approval of all training curriculum.•Managed the remain overnight and extensive interior cleaning programs and ensured vendor compliance with standards, policies and procedures.•Conducted quality assurance reviews of aircraft cleaning and ground handling vendors to ensure compliance with policies and procedures. Show less

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  Metropolitan airports commission

  Jan 2012 - Apr 2013

  Airport operations agent

  •Monitor and control daily airline flight activity, active use of all gates, counters, baggage claims and ramp areas.•Conduct daily inspections of terminal areas, jetbridges and Metropolitan Airports Commission (MAC) common-use equipment and provide initial on-site inspection for incoming service calls.•Monitor public and non-public areas of the terminal.•Coordinate active resource assignments/changes with airline personnel and ground staff.

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  Metropolitan council of the twin cities

  Apr 2013 - Jun 2014

  Supervisor, transit control center

  •Monitor and manage the on-time service performance for the Metro Transit fleet using the current automatic vehicle location (AVL) technology; ensure documentation and service resolution for operators running outside the current operating standards.•Respond to and resolve issues regarding regional transit security incidents, accidents, and medical emergencies. Handle radio and phone reports of incidents and communicates information via CAD/AVL and 800 MHz radio system on multiple intra-agency and multi-agency Talk Groups.•Dispatch and provide assistance to the Metro Transit Police, communicate and coordinate primary agency response with other agency PSAP’s, check and verify warrants, license status and trespass records, request contacts with other police departments as needed within the state or nation-wide and monitor alerts on the criminal justice information system.•Provide supervision and work direction to bus operators using 800MHz radio, telephone and computerized text messaging; issue written performance records to include training requests, commendations and Operator Adherence Code Violations. Show less

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  United airlines

  Jul 2014 - now

  • Coordinate, plan and execute continuous monitoring of the design of operating divisions' major systems and programs conformance to company policies and compliance with external regulatory requirements• Conduct oversight activities in conformance with the Corporate Quality Assurance Procedures Manual, the Safety Management System, Joint Quality Review memorandum of understanding and Code share partnerships• Analyze data and risk rank opportunities for future assessments• Manage safety and quality projects• Conduct quality and safety reviews of International, Domestic and Regional partners• Complete quality system analysis, trending and reporting• Develop and test quality system tools and processes• Monitor work activity to ensure that audit objectives are met Show less •Implement and maintain audit programs to meet all quality measures and current requirements.•Conduct audits as a part of assigned team; conduct regularly scheduled performance reviews with Station and Business Partner leadership following completion of station audits. •Prepare and deliver written and in-person de-briefs to ensure local leadership is aware of findings and corrective actions needed to meet service expectations.•Develop team audit schedule for assigned regions based on audit goals and risk-based analysis.Responsible for ensuring team completes “line of service” audit goals for assigned hubs and regions, which is comprised of 50 – 75 domestic and international line stations to ensure quality control in the delivery of services. Show less •Manage safety and compliance programs for assigned region.•Ensure implementation of Airport Operations safety strategy with station leadership and frontline employees.•Facilitate and ensure comprehensive investigations, root-cause analysis and corrective action implementation for injuries, damages, and near-misses for assigned region.•Conduct on-site safety and compliance assessments of company facilities and conduct station visits to validate work place hazards and corrective actions to include surveillance and implementation of all AO safety strategies.•Assist department heads and administrators in applying and enforcing safety regulations and codes; provide guidance and assistance to local leadership on safety related compliance matters with outside regulatory agencies. Show less •Conduct oversight activities in conformance with the Quality Assurance Airline Operations Procedures Manual, the Safety Management System and Joint Quality Review memorandum of understanding•Complete assessment of divisions (Safety, Airport Operations, Flight Operations, and Inflight) major programs and systems conformance to company policies and compliance with external regulatory requirements•Oversee the validation of corrective action plans to ensure sustainability and conformance to SMS requirements•ISO (International Organization for Standardization) 9001:2008 Program Manager Show less

  • Internal Evaluation Program Manager

    Aug 2022 - now

  • Manager-Airport Quality Control

    Mar 2018 - Aug 2022

  • Manager, Airport Operations - Regional Line Station Safety

    Jan 2017 - Mar 2018

  • Auditor, Corporate Quality Assurance

    Jul 2014 - Jan 2017