Sedef Ozcan

Experience

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  Tur Assist Yardım ve Servis Ltd. Şti.

  Aug 2003 - Apr 2004

  Customer Representative

  Professional customer oriented response to all incoming calls in accordance with established guidelines.

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  ECE

  Nov 2005 - May 2008

  Metrocity, Beylikdüzü Migros / Center Management

  Tenant and Customer Relations, Organizing Marketing Events,Follow Up Marketing Budget of the SCPreparing Monthly Reports

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  Multi Corporation

  Aug 2009 - Aug 2016

  Releasing, lease negotiations, tenant relations, tenant coordination of Forum Istanbul which is one of the largest shopping center in Turkey with 176.000 m2 GLA.Preparing lease agreements, follow up all contractual obligations of the tenants.Work closely with legal department about lease agreements.Manage relationships between landlord, tenants and the mall management.Support Multi projects (Forum Aydın, Çamlık, Magnesia) in terms of releasing. Preparing monthly leasing reports. Show less Forum İstanbul is one of the largest shopping center in Turkey with 176,000 m2 GLA.Responsible of customer and tenant relations. Managing customer service team, taking care of complaints and suggestions.Work closely with leasing department for releasing. Replying tenant applications, tenant coordination including agreement follow up until shop opening.Support collection department, making calls to tenant’s head quarters when necessaryMake sure all customer service points are at best situation. Show less

  • Senior Leasing Expert

    Jun 2013 - Aug 2016

  • Customer Service Manager

    Aug 2009 - Jun 2013
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  Social Attend

  Nov 2017 - Aug 2018

  Customer Success Manager

  To be a trusted advisor to the customers and help manage every aspect of the post-sales relationship.Proactively monitor customer activity Educate clients about the applications and write and update usage manual for the control panel.Be the customer’s voice internally and provide feedback on how better service can be performed.

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  Fonksiyonel Beslenme Akademisi

  Mar 2020 - Jun 2022

  Coordinator

  Community management.Organising academy trainings and seminars.Creating value, to maximize growth and improve business performance.

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  2 Beyaz Yaka

  Feb 2022 - now

  Business Owner

  Guiding organizations to be value driven by agile approaches.

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  (AYD) Alışveriş Merkezleri ve Yatırımcıları Derneği

  Jun 2022 - now

  Assistant Secretary General

  *Member Relations*Planning and Organization of Committee Meetings*Actively participating in the organization of conferences and similar events, collaborating with event management companiesPreparation of Reports and Presentations*Ensuring the database is kept up-to-date*Social Media Management*Updating the Website*Providing assistance to the Secretary General in all necessary matters*Preparation of Announcements and Newsletters