Thomas James Smith II

Experience

• 

  Moreno Valley Chevrolet

  Jan 1990 - Jan 1996

  Shop Foreman/Warranty Administrator

   Managed twelve service technicians Dispatcher/Service Advisor Submitted warranty claims utilizing Reynolds & Reynolds system Light line technician

• 

  General Motors

  Feb 1996 - Mar 2006

  Field Resolution Engineering

   Special expertise in rapid and effective resolution of customer / field issues. Authored and released service bulletins and campaign procedures. Developed, improved, supervised, and documented service procedure time studies. Initiated development of new and improved service repair processes and procedures which increase/maximized service technician productivity and profitability. Designed, tested, and implemented special/custom tools which lead to significant improvements in operational efficiency and reliability. Optimized design, kitting/inventory, and handling/disposition of service parts in an effort to streamline the flow of inventory and to reduce inventory/potential scrap costs. Develop and implement parts ordering/logistics strategies to maximize effectiveness and profitability. Provide technical advice and resource to Brand Quality Group and Design Community Show less

• 

  Bosch Battery Systems, LLC

  Mar 2006 - Aug 2013

  Systems Technician Supervisor
• 

  Bosch North America

  Mar 2006 - Oct 2020

  Field Service & Sample Shop Manager

  Field Service Manager responsible for Robert Bosch Battery Systems "Flying Doctors" providing world class field support for Fiat, Porsche and prototype customers in North America. BBSN Sample Shop Manager responsible for POC (proof of concept), A Sample and B Sample production in North America.

• 

  Cobasys

  Mar 2006 - Aug 2013

  System Engineering Technician Supervisor

  Program Development/System Engineering Specialist• Supervise two Global High Voltage Service Technicians for OEM and non-OEM hybrid and electric vehicle energy storage system programs.• Managed Program Launch Support activities for GM, BMW, and Daimler manufacturing facilities in the United States, Mexico, Germany, and China.• Participated in on-site identification, documentation, resolution of critical design and manufacturing quality issues, using 5-phase analysis/reporting tools, and successfully facilitated closure of critical field issues prior to required PPAP deadlines.• Managed prototype high voltage battery systems build, test, and delivery activities, successfully maintained delivery metrics (100% on-time delivery).• Assisted Program Management with administration of all design (DV) and process (PV) validation test activities.• Assigned to a cross-functional APQP support team, and played a significant role in the development, evaluation, and release of DFMEAs, PFMEAs, Control Plans, Work Instructions, and the PPAP of design and manufacturing processes.• Collaborated with OEM service engineers to develop and implement OEM service strategies and associated trouble-shooting tools and service procedures.• Designed, validated, implemented high voltage battery systems returnable and expendable shipping packaging/dunnage and associated shipping procedures.• Show less

• 

  Bosch Automotive Service Solutions, LLC

  Oct 2020 - May 2024

  Sr. Account Manager (AA-AS/SGM-NA)
• 

  Robert Bosch Battery Systems LLC.

  May 2024 - now

  Chief Customer Engineer - Wiper Systems (MA/CNA-WS)

  Robert Bosch LLC, Chief Customer Engineer for Wiper Systems responsible for Ford, Stellantis, Dimler, BMW, Rivian and Lordstown Motors.