Santhosh Kumar Jeyabal

Experience

• 

  Tata Consultancy Services

  Jun 2006 - now

  As a Sr. TPM in Lloyds Banking Group’s Customer Servicing core applications, I manage two independent scrum teams working on different products. ●Managed and delivered large scale transformation projects with brand new infrastructure where I led ateam of 100+ business and IT stakeholders. This project directly impacted 30,000 users.● Introduced new business processes to improve efficiencies and reduce costs:o Increased the sprint velocity by 20% by leveraging my domain and architecture expertise to movemultiple parts simultaneously and deliver more user stories within a sprint.o Reduced quarterly engagement costs by 50,000 GBP by ensuring 95% automation in testing andreducing back and forth in stakeholder engagement.o Reduced Post Live defects by 25% by launching a beta testing program with users.● Introduced a culture of collaboration and continuous learning in the team:o Created more collaboration between business and IT teams through monthly “Ways of Working”sessions which enabled the creation of tangible user stories that reduced sprint planning time byhalf.o Promotes a culture of data-driven decisions through leading projects that had a positive impact on Show less • Lead a large team of 50 associates split across 2 cities.• Set up a new delivery centre in an alternate city. Enabled the new team to 100 % efficiency in 2 months.• At peak capacity team delivered 40K hours of work in consecutive 2 quarters with zero high severity post-implementation issues.• Handled a Major Asset (Account) buy-in. Migration was between completely different platforms and involved stakeholders in multiple time zones.• Delivered a handful of process improvements to the tune of $300K for consecutive 3 years.• Provided significant contribution for legacy adaption of Microservices/API to enable CI-CD andAgile delivery.• Helped set up a Distributed Agile Scrum Model. Responsible to come up with working models bywhich teams can transition from Waterfall to Agile.• Worked with Customer Service Operations Team/PEGA COE Team in identifying Opportunities forAutomating Back-Office work, Reducing Customer Service Call Handling times through RPA/RDA. Show less

  • Agile Project/Product Manager - Lloyds Banking Group - UK

    Jul 2017 - now

  • Agile Consultant/Technical Project Manager- Citibank North America

    Jun 2012 - Jun 2017

  • Project Manager- Citibank North America

    Jun 2009 - May 2012

  • Developer - Citibank North America

    Jun 2006 - May 2009