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Dimitrios Mavrogiannidis

Dimitrios Mavrogiannidis

1st level technical support

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location of Dimitrios MavrogiannidisAthens, Attiki, Greece

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  • Timeline

  • About me

    IT$T Service Engineer

  • Education

    • Public technical school ptolemaida

      -
      2004 Computer/Information Technology Administration and Management

    • Iek akmi

      2005 - 2007
      Computer Systems Networking and Telecommunications

  • Experience

    • OTEnet Telecom

      Mar 2006 - Aug 2007
      1st level technical support

      1st level technical support about internet problems, network connectivity, email problems and distraction

    • Vivodi Telecom

      Aug 2007 - Apr 2011
      Field Service Technician

      field service technical support for home Vivodi customers, troubleshooting and installation for voice and internet services.

    • On Telecoms

      Apr 2010 - May 2011
      Field Services Engineer

      field service technical support for home customers, troubleshooting and installation for voice and internet services.

    • Cyta Hellas

      Apr 2011 - Sept 2019
      Field Technician

      field service technical support for home and business Cyta customers, troubleshooting and installation for voice and internet services.

    • Vodafone

      Sept 2019 - Apr 2024
      Field Services Engineer business customers

      field service technical support for business Vodafone customers, troubleshooting and service installation for voice and internet service, PBX and cloud call center.

    • Fraport Greece

      Apr 2024 - now
      IT$T Service Engineer

      IT Service Agent, Act as the first point of contact of the IT&T Service Desk for all end users, providing technical support on-site and remotelyRegister tickets in the ITSM platform on incidents, service requests/queries and technical issues, ensuring the timely resolution within the respective Service Level Agreements (SLAs) and to the customers’ satisfactionImplement the tickets’ resolution such as de-installation, installation, configuration and commissioning of equipment, software updates and replacement of parts, consumables, etc. according to the manufacturer’s and IT&T guidelinesEngage the Second Level Support personnel and the provider/manufacturer of the IT&T systems or perform escalation actions based on IT&T operational procedures, if requiredMonitor IT&T systems and infrastructure availability through the corporate monitoring toolReceive, safe keep and record IT&T hardware assetsDispatch critical notifications to users and customersMaintain and update IT&T knowledge basePrepare activity ad hoc or standard reports Show less

  • Licenses & Certifications