Colin Frampton

Experience

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  Bluefin

  May 2004 - Apr 2012

  Service Support Analyst

  1st & 2nd line Desktop support to end users across a growing network, (TCP/IP, Ethernet, DHCP, DNS, Firewalls, VPN, AVAYA), Windows Desktop Windows XP & 7, MS Office 2003, 2007 and 2010, Windows server 2003, 2008 support and administration, VMware and VSphere support for user VDI's Active Directory user administration, Exchange 2003, 2010 user and mailbox administration, Good for Enterprise and Blackberry Enterprise Server administraion. Installation of desktop computers, creation of VMware templetes for Windows based VDI's. I also support other software products including, Citrix XenApp, Adviser Office, Truth Software. To provide a call answering and logging function. To carry out a wide range of first time fixes against an agreed SLA. I have experience of working within an ITIL environment and within SLA process and procedures on which I exceeded my target of 95% on a monthly and yearly basis . I enjoy the problem solving challenges using my skills and knowledge and I am organised, logical and methodical. I have been involved in a number of large internal office relocations. Implementation of policies and procedures. Working from a number of different offices to give 1 to 1 support when required by the business including working from out Bristol office twice a month. Show less

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  Capita Employee Benefits

  Apr 2012 - Oct 2014

  IT Administrator

  1st and 2nd line Desktop Support Windows XP, Windows 7, MS Office 2003, 2007, 2010, VMware and VSphere support for user VDI's Active Directory user administration, Xerox Printer secure manager, Provide call logging service via email, web and phone. Providing 1st time fixes and liaising with 3rd line support and Capita ITS to provide fixes as well. Provide support for mobile devices to include Blackberry and iOS device as well

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  The Royal College of Surgeons of England

  Sept 2014 - Sept 2015

  Senior Support Analyst
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  Utilize Plc

  Sept 2015 - Nov 2020

  Network Engineer

  Part of the On-site resource team visiting various client sites to be either there on IT specialist or working with internal IT teams to help on a visit by visit basis also to help improve services levels. Advising client on improvements and upgrades to networks. Supporting home and remote office workers Occasionally would cover at the head office remote support desk 1st and 2nd line to help support hundreds of clients remotelyKey responsibilities:• Responsible for ensuring all duties were logged on the Cherwell system and completed with the SLA as per client contract• Responsible ensuring all clients are happy and satisfied with network performance and issues resolved quickly• Making sure clients always go the best value for money on new systems and services• Internal point of contact for clients or advice or support when on site Show less

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  Hyperoptic

  Jan 2021 - now

  • Cybersecurity Operations Engineer (Investigations)

    Jun 2024 - now

  • Senior Information Technology Specialist at Hyperoptic Ltd.

    Jan 2021 - now

  • Senior Information Technology Support

    Jan 2021 - Jan 2021