Prafulla Hira

Experience

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  N.E.P.D Pvt. Ltd (PEPSI)

  Aug 2002 - Jul 2003

  Computer In-charge & EDP Executive

  • Provided network operational support and connected to all other departments. Maintenance of LAN, Modem hub and switches, security and firewall, troubleshooting of systems and equipments. Data entry responsibilities for various department like store, shipping, Maintenance, Quality control etc. Provide IT support to assist General Manager-Plant Office for smooth functioning. Liaising with outside agencies for minimising of system downtown and quick recovery.

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  PCS Technology Ltd.

  Aug 2003 - Oct 2005

  FMS Engineer

  Indian Airlines Ltd., Guwahati Airport through PCS Industries Ltd., Guwahati as Facility Maintenance Service Engineer• Provided network operational support and connected to all other Indian Airlines offices. Maintenance of LAN, WAN, Leased Data circuit, ISDN circuits, Modem hub and router, security and firewall, troubleshooting of systems and equipments. Overseeing and provide complete support to other offices and stations of Indian Airlines offices remotely. Liaising with BSNL/Media support provider for uninterrupted service in terms of minimising the downtime due to several failures from those agencies. Provide remote support to travel agencies of Indian Airlines Ltd. Show less

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  Kingfisher Airlines Ltd.

  Oct 2005 - Jan 2015

  • Handling independently charge of airport functions • Leading a team of 60 – 70 people including Supervisors and Agents and utility in hand• Reporting to Regional Manager, Airport Services - North Eastern Region• Monitoring strict adherence to policies and procedures as laid down in the Airport Service Manual.• Keeping close check for Passenger Safety at Airport at all times.• Provide inputs to all departments in case of delays, rescheduling, cancellations, irregular operations and combinations; preparing daily duty allocation sheet and arrange staff requirements as necessary; providing detailed delay reports if any to the Regional Manager;• Ensuring proper handling of VVIP/VIP/CIP with utmost care• Taking decision on delaying of flights in order to provide connections to guests depending on volumes and local conditions in proper co-ordination with Head Office; deciding on disposal of delayed flight/misconnected guests; allowing excess baggage, no show waivers, etc. within set parameters• Attending to guests on exception basis as a discretionary measure• Working in close coordination with other departments in order to minimize turnaround time.• Liaising with external & internal service providers to improve quality of service provided and following up.• Preparing and maintaining database for effective Customer Relationship Management Show less • Worked independently while maintaining an energetic and positive attitude at various airports of North Eastern Region like: Guwahati, Jorhat, Aizwal, Agartalla, Dibrugarh and Bagdogra• Managing the entire gamut of administrative functions related with cash & revenue optimisation, staff issues & concerns and staff welfare; ensuring proper coordination with private, government agencies/regulators for smooth functioning of airport and flight operations. • Conducting staff appraisals (Managers, Supervisors & Agents) on periodic intervals and providing inputs to senior management/headquarter for their increment and promotions Show less

  • Manager - Guest Services

    Oct 2005 - Jan 2015

  • Airport Manager

    May 2010 - Dec 2011

  • Guest Services Agent/Guest Services Supervisor

    Oct 2005 - Apr 2010
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  NIIT Technologies

  Jan 2015 - May 2015

  Site Manager - Airports Authority of India (AAI) - Airport Operations Control Centre (AOCC)

  Working for Airports Authority of India (AAI) at AOCC (Airport Operations Control Centre) at LGBI Airport, Guwahati.1. Establish systems and processes to enable a common focus by all airport stakeholders on punctuality, process quality and continuous improvement.2. Drive Collaborative Decision Making (CDM) processes around specific issues across all stakeholders.3. Synchronize all processes and sub-processes that happen on the ground to ensure a well-structured slot allocation mechanism.4. The Airport Operations Control Centre (AOCC) facilitate the increasing number of traffic and provide better customer satisfaction at Airports.5. AOCC provides fully automated airport ground operations.6. AOCC provide allocation of parking bays to all airlines in well planned manner which were performed earlier manually to the incoming aircrafts.7. AOCC provide passenger boarding gates information well in advance to all passenger for all airlines. 8. Real time FIDS (Flight Information Display System) to passenger and conveyer belts allocation of arrival baggage etc. have been automated providing hassle-free airports operation.9. The AOCC/AODB interfaces will include the Flight Information Display System (FIDS), the Visual Guidance and Docking System (VGDS), the Building Management System (BMS), the Baggage Reconciliation System (BRS), the Baggage Handling System (BHS), the CUTE System and the CCTV system etc. at each airports. Show less

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  AirAsia India

  May 2015 - now

  Station Manager

   As Station Manager:• Handling independently charge of airport functions. • Managing the entire gamut of administrative functions related with cash & revenue optimisation, staff issues & concerns and staff welfare; ensuring proper coordination with private, government agencies/regulators for smooth functioning of airport and flight operations. • Worked independently while maintaining an energetic and positive attitude at various airports of North Eastern Region like: Guwahati, Imphal, Jorhat, Aizwal, Agartalla, Dibrugarh,Tezpur and Bagdogra. • Reporting to Director, Ground Operations, India• Conducting staff appraisals (Managers, Supervisors & Agents) on periodic intervals and providing inputs to senior management/headquarter for their increment and promotions• Monitoring strict adherence to policies and procedures as laid down in the Company Manuals.• Keeping close check for Passenger Safety at Airport at all times.• Ensuring proper handling of VVIP/VIP/CIP with utmost care• Attending to guests on exception basis as a discretionary measure• Working in close coordination with other departments in order to minimize turnaround time.• Liaising with external & internal service providers to improve quality of service provided and following up.• Preparing and maintaining database for effective Customer Relationship Management.Monitoring Station finance, billing cycles for all dept (Airport services, Cargo, Engineering & Security Dept.) Show less

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  Air India Express

  Oct 2024 - now

  Station Manager