Caterina Santiago

Brand Ambassador

145 followers

Portugal

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Timeline
About me
Experienced professional with a Post-Graduation in Applied Management, certified Business Analyst, and a knack for client-centric solutions. Skilled in data analysis and diverse software systems.
Education
- Brainnest
  2023 - 2023
  Certification Business Analyst
  BACCM Model application, PESTEL analysis, Mendelow matrix approach, scenarios analysis
- Wall street english institute
  2018 - 2021
  Native language English Language and Literature, General
- IEFP Cascais
  2019 - 2020
  Initiate Chinese Language Learning
- Nova School of Business and Economics
  2022 - 2022
  Business, Management, Marketing, and Related Support Services 16
- Faculdade de Belas-Artes da Universidade de Lisboa
  2011 - 2014
  Licenciatura Pintura Pintura
Experience
- SWAROVSKI
  Oct 2014 - Apr 2019
  Brand Ambassador
- Millennium bcp
  Jul 2019 - Oct 2022
  - Client Representative
    Aug 2019 - Oct 2022
  - Internship Trainee
    Jul 2019 - Aug 2020
- Brainnest
  Jan 2023 - Feb 2023
  Business Analyst Certification
- Emerging Travel Group
  May 2023 - Nov 2023
  Customer Operations Support Specialist
  Making and receiving calls and emails to/from B2B international partners.Actively communicating with other operational teams regarding ongoing cases.Handling requests and incidents for B2B partners, updating them occasionally as their request.Recording information in the CRM system about every ongoing or new case.
- Paro
  Nov 2023 - now
  Project Support Specialist
  Deliver high quality experiences across Paro’s entire customer and expert population. Manage incoming correspondence from clients and respond after the necessary researchwith various departments.Own SLAs, tools, and processes to deliver outstanding customer experiences.Work directly with Manager, Operations Manager, to refine communicationand touchpoints with clients to help reinforce Paro’s value proposition.Iterate and improve upon current processes through coordination with Expert Operationsand Account Managers.Assist with the continual improvement to feedback and survey processes fromFreelancers and clients in order to gain additional quantitative and qualitative insights to improve service. Show less
Licenses & Certifications
- DMIFF Instrumentos Financeiros
  Banco de Portugal
  Oct 2019
- Certificação de Seguros
  Banco de Portugal
  Oct 2019
- Certificação em Crédito Hipotecário
  Banco de Portugal
  Nov 2019