Kira Hays

Experience

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  US Navy

  Aug 2009 - Jul 2014

  Managed 6+ employees staffing the information center at the Naval Portsmouth Medical Center. Provided customer support for patients both in person and over the phone and assisted hospital visitors with information, locations, directions, appointments, and other issues.• Supervised the staff in monitoring entry into sensitive areas of the hospital; assisted patients with checking in and out their medical records and the hospital staff with copying, filing, and sorting medical records• Conducted quality assurance (QA) checks on medical records and audited medical records in storage; ensured that if the patient had relocated that the records were forwarded via secure mail while ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) privacy standards Show less Operated, maintained, and repaired mainframe computers, large screen displays, and local area networks (LANs). Inspected and tested micro and minicomputers for surface to air systems; and operated, troubleshot, and repaired electrical and electronic gun and missile fire control systems and surface missile fire control systems on the USS Oscar Austin (DDG-79) and USS Anzio (CG-58).• Performed preventive maintenance on weapons using in-depth knowledge of electronic repair, calibration, and measurement techniques to test, align, and adjust radar-indicating circuits and power supplies; performed basic and advanced trouble-shooting techniques in maintaining AEGIS AN/SPY-1D radar and other ship combat weapon systems• Performed preventive maintenance on weapons using in-depth knowledge of electronic repair, calibration, and measurement techniques to test, align, and adjust radar-indicating circuits and power supplies; performed basic and advanced trouble-shooting techniques in maintaining AEGIS AN/SPY-1D radar and other ship combat weapon systems• Performed casualty analysis utilizing computer diagnostic testing to fault isolation and ensure system restoration; highly skilled at reading and interpreting technical schematics, and blueprints; responded to shipboard emergencies and repaired broken equipment; led junior employees in performing routine maintenance on various equipment Show less

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  Kira Hays

  Jan 2015 - Oct 2020

  IT Consultant

  Worked closely with clients to analyze IT system requirements, client’s information technology needs and their resources in order to plan IT projects and fulfill clients’ expectations• Evaluated customer work and business volume and developed IT solutions and system specifications to support and safe guard their systems, servers, and networks• Implemented Active Directory for central management of network devices and network resources; installed smart card authentication for network login using YubiKey hardware tokens; implemented certification authority for Private Key Infrastructure (PKI) certificates and secure PKI encryption over the local area networks (LAN); and deployed Microsoft (MS) Windows servers to allow for easy operating system installations, updates, and monitoring over secure networks• Used Hyper-V and unRAID to create virtual machines for Security Information and Event Management (SIEM) implementation, Intrusion Detection Systems (IDSes), and Intrusion Prevention System (IDPs) Show less

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  Trans Lifeline

  Feb 2015 - Oct 2016

  Technical Support Lead

  Assisted the Chief Technology Officer in safeguarding the organization’s computers, servers, and networks.• Developed process improvements and other enhancements that provided operational efficiency and ensured data security; provided technical support to end users and troubleshot hardware and software issues• Provided reports to senior management regarding the health and security of the organization’s systems; made recommendations for various software and provided monthly reports of technology use to the Board of Directors Show less

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  Covered 6

  Feb 2020 - Oct 2020

  Responded to cyber security incidents supporting businesses and organizations that experienced indication of cybercrimes and data, network, or other compromises.• Assisted in conducting forensic preservation of data, remediation, and rebuilding of infrastructure for 100+ computer systems and servers• Performed complex troubleshooting for software and hardware failures; identified and solved 10+ network problems• Evaluated security concerns and assisted in the implementation of security measures to prevent further compromise and safe guard data Show less

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  Digital Uppercut

  Oct 2020 - Mar 2021

  Technical Support Representative

  Responded to technical problems experienced by various clients, responded to threats to security, and ensured that documentation was up to date and accurate.• Identified, investigated, and resolved 100+ users’ problems with software and hardware• Ensured 10+ clients’ network, hardware and data are protected from security breaches and cyber threats• Documented policies, procedures, and tests related to computer security and emergency measures

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  JT4

  Apr 2021 - Apr 2022

  System Administrator III

  Evaluates system specifications, configures system, establishes standards, insures hardware / software compatibility and maintains workstations and MS Windows Operating Systems for stable performance.• Performs the daily operation of MS Win server software to include system security, appropriate access, configuration and backing up the system.• Specifies network requirements, monitors LAN performance, troubleshoots networking hardware and insures system is working properly according to specifications and parameters.• Organizes and secures directory structure and assists/trains staff members in the use of department Document Management System, associated databases and CM/DM release procedures.• Maintains and designs functional, visually esthetic web pages.• Specifies hardware requirements and provides a Computer Authorization and Custodial Receipt Listing (CA/CRL) to track equipment configurations and identification logs.• Serves as POC for problem reporting, incremental version updates and monitors yearly support contract.• Makes recommendations for future hardware / software implementations and related process improvements, schedules, plans and performs system upgrades including the transition from design, test, production and documentation environments.• Provides operational status as required. Show less

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  Per Scholas

  Apr 2022 - now

  Cybersecurity Technical Instructor