
Timeline
About me
Relationship Officer at Equitybank (TZ)
Education

University of dar es salaam
2016 - 2019Bachelor's degree economicsI trained to become a good planner. for my country although it was theoretically but through my field I experienced practically.
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University of dar es salaam (udsm)
2016 - 2019Bachelor's degree economics
Experience

Tanesco
Jul 2017 - Oct 2017EconomistTo make decisions on investment project, I learned to write management paper so that can be approved by managent so that can be discussed more by the board.

Finca microfinance bank tanzania
Jul 2018 - Sept 2018Loan officerI learned how to open account for new customers, how to provide education of loan to small business people, provide loan in group or individual loan(individual,a school and school fee loan) and to provide education on how to repay the loan.

Incontext international
Aug 2019 - Feb 2021Resource mobilization officer and hospitality
Ando roofing company
Feb 2021 - Aug 2022Account managerTo deal with payroll by preparing advance salary and final salary and issue payment to workers, to do retirement of advance salary and final salary. To deal with expenditure loans accounts by recording staff and external loan and file it's documentation and preparing monthly report of expenditure loans account. By doing banking to reconcile banking statement every month and providing bank confirmation to sales attendant and cashier's from every station and controlling sales support account by recording every transaction and file it's documentation and prepare weekly report. Show less

Equity bank limited
Jan 2022 - nowRelationship officer-Driving digitalization in reference to digital channels- Providing satisfactions and wow experience to the customers-Quality assurance- Align individual and team objective towards achieving customers goal-Cement customer confidence and gain commitment -Working to develop binding relationships with peers and business partners - Communicating confidently and articulately- Upright, not compromised, keep promises, honest and straight forward dealing-Committing to came up with new ways of operation that add values to the business and or impact our customers-Following up on the customer issues with regards to service level of agreement and ensuring customer issues are well captured using co-banking system- Show less
Licenses & Certifications
- View certificate

Customer experience strategy: build a customer-centric culture
LinkedinFeb 2025 - View certificate

Developing a service mindset
LinkedinMay 2023 - View certificate

How to be an effective manager to drive impact
LinkedinApr 2024 - View certificate

Customer experience: journey mapping
LinkedinFeb 2025 - View certificate

Customer service mastery: delight every customer
LinkedinFeb 2025 - View certificate

Customer retention
LinkedinFeb 2025 - View certificate

Onboard new customers for loyalty, engagement, and expansion
LinkedinFeb 2025 - View certificate

Move into a customer success career
LinkedinFeb 2025 - View certificate

Customer experience leadership
LinkedinFeb 2025 - View certificate

Design thinking: implementing the process
LinkedinFeb 2025
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