Kellie Ashford

Kellie ashford

bookmark on deepenrich
location of Kellie AshfordDetroit Metropolitan Area
Followers of Kellie Ashford132 followers
  • Timeline

  • About me

    Carrier Relations Manager at Lumen Technologies

  • Education

    • Davenport university

      -
      Bachelor of business administration - bba business administration and management, general
  • Experience

    • Global crossing telecommunications, inc

      Jan 2000 - Jan 2005
      • Senior Provisioning Manager, Switched Services

        Jan 2003 - Jan 2005
      • Technical Training Manager

        Jan 2002 - Jan 2003
      • Network Planner, Facility Management and Transmission

        Jan 2000 - Jan 2002
    • Sequential technology international (sti),

      Mar 2005 - Mar 2020
      Manager, operations & provisioning bpo

      Developed in-depth training for new BPO program implementation for approximately 100 agents in India, including the integration of a VFO (Virtual Front Office) to install off-net circuits for contracted clients. Ensured Access Service Requests (ASR’s) were submitted. Trained, led, and mentored a remote team in India which included 10 provisioners, with provisioning services to telecommunication clients. Provisioned layer one access for delivery of a next-generation WAN solution.

    • Lumen technologies

      Jun 2021 - now
      • Carrier Relations Manager

        Oct 2022 - now
      • Customer Success Advocate

        Jun 2021 - Oct 2022
  • Licenses & Certifications

    • Dare to lead

      Dare to lead™ trained