Experience

• 

  Global crossing telecommunications, inc

  Jan 2000 - Jan 2005

  • Senior Provisioning Manager, Switched Services

    Jan 2003 - Jan 2005

  • Technical Training Manager

    Jan 2002 - Jan 2003

  • Network Planner, Facility Management and Transmission

    Jan 2000 - Jan 2002
• 

  Sequential technology international (sti),

  Mar 2005 - Mar 2020

  Manager, operations & provisioning bpo

  Developed in-depth training for new BPO program implementation for approximately 100 agents in India, including the integration of a VFO (Virtual Front Office) to install off-net circuits for contracted clients. Ensured Access Service Requests (ASR’s) were submitted. Trained, led, and mentored a remote team in India which included 10 provisioners, with provisioning services to telecommunication clients. Provisioned layer one access for delivery of a next-generation WAN solution.

• 

  Lumen technologies

  Jun 2021 - now

  • Carrier Relations Manager

    Oct 2022 - now

  • Customer Success Advocate

    Jun 2021 - Oct 2022