Experience

• 

  Woolworths limited

  Apr 1990 - Jan 1999

  Cashier to department manager
• 

  Bibendum restaurant

  Jul 2000 - Jul 2001

  Assistant restaurant manager

  Managed day to day operationsMenu maintenance through liaison with kitchen teamWine list maintenance and purchasingWages and cost management Recruitment, monitoring, coaching and feedback of staff

• 

  Chateau yering

  Aug 2001 - Dec 2002

  Restaurant manager

  Managed day to day operationsMenu maintenance through liaison with kitchen teamWine list maintenance and purchasingWages and cost management Recruitment, monitoring, coaching and feedback of staff

• 

  Donovan's restaurant

  Dec 2002 - Jun 2004

  Senior waiter

  General wait staff dutiesSupervised Private Dining Room (up to 24 seats)

• 

  Berardo's restaurant

  Jun 2004 - May 2005

  Restaurant/events manager

  Managed day to day operationsMenu maintenance through liaison with kitchen teamWine list maintenance and purchasingWages and cost management Recruitment, monitoring, coaching and feedback of staff

• 

  Singtel optus

  Jun 2005 - Jul 2006

  Fault management consultant

  Achievement of all key performance indicatorsDemonstrated leadership skills within teamMentored new recruits

• 

  Singtel optus

  Jul 2007 - May 2008

  Participated in six-month corporate mentoring program to develop strategic and consultative account management skills.Attended sales meetings and customer appointments with mentor (senior account manager) to experience corporate environment.Project managed the transition of 600 mobile services for major corporate customer.Attended training sessions and development programs to develop and enhance existing sales and negotiation skills.Gained exposure to systems and processes employed in the Optus Business corporate space. Show less

  • Team Leader Consumer Sales Direct

    Mar 2008 - May 2008

  • Consumer Sales Consultant

    Jul 2006 - Mar 2008

  • Optus Future Account Manager Program

    Jul 2007 - Dec 2007
• 

  Singtel optus

  Aug 2008 - Apr 2011

  Maintained key projects within portfolio of 35 Key AccountsKey point of contact for project management and dispute resolution Developed sound customer relationships at C levelContinual engagement with all levels of corporate customer to ensure achievement of expectationsIncreased revenue within portfolioIdentifying opportunities for growth through continual contact and discussionConsistently achieved all KPIs and targetsThrough consistent liaison with all immediate and virtual team members. Show less Managed all groups responsible for supporting the customerConducted regular meetings to communicate progress/issuesManagement of escalated fault situations to resolutionKey point of contact for escalation from Customer Service CentreBalanced time demands of customer with internal expectationsLiaison between customer and Customer Service CentreBuilt network of resources within Optus Business DivisionProactively introduced myself to all senior management in corporate space to build networkIdentified and growth opportunities for business developmentThrough continual discussion with customer Show less

  • Corporate Account Manager

    Oct 2008 - Apr 2011

  • Customer Delivery Manager

    Aug 2008 - Sept 2008
• 

  Btl groupe

  Jun 2011 - Oct 2012

  English teacher

  Delivering English training to all levels of Corporate students in multiple industries; Finance, Law, Marketing, Retail, FashionAssisting in translation and development of corporate presentations

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  Livingroom restaurant

  Nov 2012 - Dec 2014

  Manager
• 

  Entrecôte steakhouse & bar

  Jan 2015 - May 2015

  Venue manager
• 

  Ordermate pos

  May 2015 - May 2016

  Account manager
• 

  Cayzer real estate

  Oct 2016 - Jul 2021

  Always delivering service above and beyond expectations

  • Licensed Estate Agent

    Sept 2019 - Jul 2021

  • Sales Consultant

    Oct 2016 - Jul 2021
• 

  Jellis craig projects

  Jun 2021 - now

  Sales consultant