Experience

• 

  Gymboree

  Jan 2010 - Sept 2011

  Sales manager

  Scouting and recruiting of new hires able to assist in exceeding sales goals and expectations. Management of opening and closing procedures including drawer counts, deposits, sales spreadsheets, and store walk throughs. Daily conference calls with corporate management team regarding upcoming events, new policies, sales growth, and daily expectations. Organization of store goals and creation of employee incentives to help motivate employees to reach and exceed set goals. Organize and set up new store layouts for upcoming events and promotions. Execute monthly inventories, biannual documentation and affirmative action of shrink reports, and organization of new inventory, and document any loss of inventory. Show less

• 

  Carrabba's italian grill

  Sept 2011 - Sept 2013

  Training coordinator/trainer/server

  Scouted and hired new employees based on experience, motivation, professionalism, and ability to assist in the continuing growth of the company. Evaluated training procedures to ensure the viability of program, making adjustments wherever necessary. Hosting and organizing training classrooms and meetings. Organized the entire FOH training schedule to maintain highest level of instruction and growth. Assisted in implementing policies and procedures, constructively criticizing when needed. Accurate inventory counts monthly and bi-monthly. Assisted in overall operation of restaurant, including FOH and BOH. Show less

• 

  Mccarthy's downtown

  Nov 2012 - Jul 2013

  Bartender/trainer

  Training of new hires to ensure employee knowledge, customer satisfaction, and continuous sales growth. Followed opening and closing procedures which included but not limited to safe handling of money, sales reports, and adjustments. Assisted in marketing and advertising to increase and drive sales.

• 

  Townhall

  Jun 2013 - now

  Training coordinator and manager

  Oversee employees in both the front and the back of the house to ensure high standards, company policies, and expectations are met. Coaching weaknesses and building strengths in all staff to maintain high level of quality service. Recruiting, interviewing, and hiring new FOH staff. Develop and maintain training program, working with trainers and general manager to ensure appropriate adjustments are made and training is thorough. Perform walk-throughs before, during, and after shifts to ensure high levels of cleanliness and preparitability. Followed and executed opening and closing procedures, managed deposits, managed excel spreadsheets to properly track income and sales. Used marketing techniques and meticulous leadership with fellow management team to consistently meet and exceed YOY sales. Detail to scheduling for over fifty staff members to establish and ensure high performance and growth. Organized employee outings to build a strong loyalty and develop comradery securing a low turnover rate amongst employees. Detailed attention to customer needs and concerns thus creating return guests and satisfying customer expectations. Educated in all aspects of dietary restrictions and nutrition to provide the healthiest and safest experience for guests. Highly educated in liquor and beer knowledge to ensure guests desires and needs are met. Well versed in point of sale programs, able to quickly pin point and fix any issues that arise with such programs. Above average drive and performance which lead to multiple promotions throughout employment. Show less