Experience

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  Zain group

  Jan 2005 - Sept 2009

  Sales & projects team leader

  Sales Team leaderProjects Team leaderDirectory and Profiling Rep – Call Center

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  Bustami & saheb group

  Sept 2009 - Dec 2010

  Development engineer

  Maintain quality control/satisfaction records, constantly seeking new ways to improve operations.Support after sales operations such as preparing Job cards, needed reports & others, while working upon NISSAN Dealer’s operations standards.Quickly and effectively solve after sales challenges.Setting Policies & procedures for the Reception Department, the workshop Department & Customer Service Department.Testing &auditing the set procedures.Support the processes between the service center & the parts center.Warehouse Relocation new system. عرض أقل

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  Aramex

  Jan 2011 - Dec 2011

  Express operations supervisor engineer

  Running full operating systems as humans, scanners, shipments and customersApply the technology usage in all the offices and train the team to be dynamic with the service requirementsCreated Access and Excel analytical modules to run the daily tasks and utilize the time in a productive mannerMonitoring the shipments movements, the delivery performance and enhance the results, also all day to day functionsAscertain that all the facility, vehicles and equipment are appropriately maintained in accordance with defined organizational standardsCreate and monitor the daily, monthly and the quarterly reports عرض أقل

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  Jwico

  Jan 2012 - Dec 2015

  A 30+ year’s old furniture manufacturing industry that is leading the kitchen cabinet, home furniture, and office furniture market in Jordan & Middle East Head of Quality Department, Quality Assurance (QA) / Quality Control (QC) Adhere to applicable, document control of all the company’ s quality procedures and audits in accordance with ISO accreditation and Quality Assurance procedures (QAPs) ISO 9001-2008Developing and implementing Quality documents and manualsImplementing Quality procedure and documents according to British and American standards for Fire Rated doors certification at the factory Handling internal audit and liaison with third party IFC certification body for fire Rated doors Conduct quality awareness sessions for all staffs, when updating, or formulating a new quality procedures and documents, and quality goals and objectives of the company.Implementing quality awareness program including weekly quality tour & quality meeting to employees at the plantsEffectively established and measured KPIs for key processes, with specified smart objectives, throughout the entire plant.Implementing 5S methodology plan, for organizing and managing work place by eliminating wasteImplement CA & PA and various processes to comply with quality standards Monitor project QMS by initiating audit schedule internal & external audit activitiesCary out a full Quality control to all production operational process, according to Quality Department standardsLeading & guiding the quality department staff, Providing technical Guidance and supervision to quality representatives and inspectors.Liaise and follow up on customer satisfaction, customer complaints, suppliers Quality and on time delivery issuesMinimizing the waste, reducing defects, maximizing productivity with at most Quality.Managing entire quality reports and documentation, and providing timely Quality reports for management purposes عرض أقل Data analysis for all waste reports and factory performance Find out solution for all production problem related to quality issuesRun the continuous improvement for all factory departmentsMinimize the waste & defects and find out optimal way of productionMonitor & control the quality of production Liaise and follow-up with suppliers on quality problems as and when requiredImplementing, updating and controlling all the Company’s quality procedures and audits in accordance with ISO accreditation and Quality Assurance procedures (QAPs).Provide timely quality reports for management purposes عرض أقل

  • Quality Section Head

    Jul 2014 - Dec 2015

  • Senior Quality Assurance Engineer

    Jan 2012 - Jul 2014
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  Creative closets

  Jan 2016 - Jun 2017

  Regional quality & customer service manager (mena region)

  Creative Closets was founded in Saudi Arabia in 1997 both introducing the concept and defining the custom closet to the Middle East.Responsible for developing, monitoring and improving the compliance of the company quality system. Assuring compliance with customer requirements by managing quality policies, standards, procedures, programs, and practices while driving and facilitating continuous improvementConduct preparatory, initial and follow-up meetings to establish an understanding of the standards of care desired for each definable feature of work in line with company’s strategic directions and objectivesLead and monitor the creation, updating, and maintenance of the project specific quality control reportsMonitor the root cause analysis of the incidents in the organizationSupervise the internal quality audit of all the DepartmentsWork closely with the external audit agency and ensure that the audit is carried out as per the requirements Ensure compliance with the customer requirements, quality policy, company standards, regulatory and external standardsDevelop and implement quality improvement activities and policiesValidate quality processes by establishing product specifications and quality attributes; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.Bring together staff of different disciplines and drive the group to plan, formulate and agree on comprehensive quality proceduresSet Quality compliance objectives and ensures that targets are achievedDirect and coordinate the activities of team engaged in quality functions including inspection, analysis and trainingMake final determinations or dispositions related to non-conforming proceduresImplement measures to improve inspection methods, equipment/tool performance, product quality, efficiency and moraleSupervise education sessions provided by the quality team on Quality Management and continuous quality improvement عرض أقل

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  Unique vision group

  Jul 2017 - Jul 2018

  Supply chain manager (ksa & uae)

  Unique Vision Group (UVG) was established and registered on July 2011 as a multinational organization based in the United Arab Emirates & KSA. Working as a retail in Food & Beverage and Clothes beside the Real States.

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  Integrated wood industries

  Sept 2018 - now

  Sales manager

  Integrated Wood Industries (IWI) is a prestigious well established company operating from Jordan, specializing in the production and supply of wood works, in addition to turnkey interior works and decorations of 5 star Hotels, towers, universities, commercial outlets $ malls, multistory commercial buildings, luxurious villas and offices. Jordan, today, is enjoying a tremendous growth in the real estate sector, equal in quality and size to that of developed countries.IWI is the leader and pioneer in large scale project based and custom made furniture. In Jordan today, there is no similar company to IWI in terms of facilities, infrastructure, advanced machinery and investment. عرض أقل