Experience

• 

  Contiki holidays

  Mar 2009 - Aug 2010

  Customer service representative
• 

  The travel corporation

  Aug 2010 - Dec 2012

  • Software Support

    Aug 2011 - Dec 2012

  • Administrative Assistant

    Aug 2010 - Aug 2011
• 

  Contiki marketing lab

  Dec 2012 - Oct 2017

  In this role I had responsibility for building Product Pages and Search Pages for the new Contiki Holidays website. This involved defining technical requirements, liaising with key stakeholders across seven selling regions and five operating regions, providing design briefs and feedback, and reporting regularly to senior management. Key responsibilities were:• Creating the Product backlog using Story Mapping and interviews with key stakeholders• Determining a strategic approach to deliver value aligned with the business strategy and market needs• Documenting technical data and business requirements and translating into user stories and epics to allow product backlog refinement• Reviewing the backlog and updating senior stakeholders of expected release dates based on velocity of the team and predicted estimations• Using Sprint Planning to define Sprints and the Sprint Goals with the development team and scrum master• Ensuring feedback from Sprint Reviews and Sprint Retrospectives were added to the product backlog • Analysing data on the increment to gain insights that could be used for further improvements• Briefing designers on new work, reviewing and providing feedback, running workshops and performing user testing for the new product• Regular reviews and analysis of the backlog, deadlines and updated campaign dates to ensure we delivered the MVP in time to meet the sales and business needs Show less As Project Manager I managed the requirements gathering, tender, design and build of a new travel blog for Contiki Holidays, as well as integration with partners API’s and changes to the existing e-commerce website. It included• Liaising with the design team and senior management to define the front end of the site• Defining requirements with key stakeholders• Preparing the RFP and reviewing proposals from potential development agencies• Reviewing functionality built by the selected agency and providing feedback• Assisting stakeholders and content writers to prepare and launch the site• Helping partner companies to define requirements for API integration• Testing and providing feedback on partners API’s, including edge case scenarios for various international regions Show less As the Content Manager for the Contiki Holidays website, this role was responsible for content for all product pages, in 8 selling regions and 5 operating regions. This was a self organising role, allowing me to manage my workload in the most optimal way to deliver value to Contiki and the stakeholders. I was responsible for liaising with stakeholders from each of the regions, defining the technical structure of the trips as they would appear on the site, the management of communications prior to and on brochure launch day to all regions and for maintaining the accuracy of the site.I worked closely with the Project Management teams, defining requirements for new development as well as with Sales teams to gather and understand their needs for product pages and search. The roll also liaised with technical third parties, creative teams and senior management. Show less

  • Product Owner

    Apr 2015 - Oct 2017

  • Project Manager

    May 2014 - Apr 2015

  • Content Manager

    Dec 2012 - May 2014
• 

  Novicell spain

  Nov 2017 - Oct 2020

  Project manager

  Providing Project Management to a variety of clients including market leaders such as Revlon and Constance Hotels. Projects were delivered across various software platforms, primarily focused on Sitecore and Umbraco and range from new website builds using Agile methods, to ongoing maintenance and improvement projects. Responsibilities include:• Working with clients to gather requirements, define scope, determine KPI’s and create all relevant documentation• Refining backlogs, planning sprints, daily stand-ups, retrospectives and analysing progress• Communicating clear and accurate information on maintenance support projects to clients, including managing business critical issues in a calm manner and providing regular updates through to resolution* Using tools such as Atlassian, Jira, Excel or Word to create, analyse and present reports on projects• Forming long term relationships with new and existing clients, helping to meet their objectives and bring new business to other teams• Working with Clients to help determine priorities, defining the scope of sprints, and advising on the most efficient way to meet targets• Regular reporting to clients on work achieved, time spent, recommendations on priorities and assessments of KPI’s• Analysing the velocity of the team to determine predicted release dates• Communicating internally and with clients progress of projects using necessary tools including Burndown, Version and Sprint reports• Maintaining transparent communication with all members of the project• Reviewing budgets and ensuring maximum value is delivered as a ROI• Liaising between Developers, colleagues in Digital Marketing, SEO, Account Managers, third party teams and clients* Creating reports Show less

• 

  Scalefast

  Oct 2020 - Aug 2021

  Product manager

  Researching and defining the vision for multiple products across Scalefast's platform. This includes improving our offerings across Flash Sales and helping to deliver the most comprehensive Private Store functionality in the market. Working with both client and internal development and project management teams to ensure the key deliveries required for the products are met and defining the long term roadmap for future enhancements. I also focus on external partnerships to enrich the offering we can provide to our clients, working on continuously improving areas of communication with customers and adding to our clients opportunities via referral marketing Show less

• 

  Nestlé nespresso sa

  Aug 2021 - now

  Product Owner for Nespresso's Recurring Order product across all digital and boutique channels. Focusing on improvements for our customers journeys, making it Easy to both create and edit their recurring orders and take advantages of the benefits that come with their loyalty. Development is focused on an omni-channel approach, giving our customers the best experience possible whether they use our Website, iOS or Android apps, or, prefer to subscribe in one of our Boutiques. We've looked to expand the offering to our customers, allowing them to add Limited Edition coffees to their next shipments, offering clear messaging to them on how they can manage their account, and reducing the steps they need to take whether that's changing coffee in their order, updating a payment method or creating an Easy Order with only a username and password Show less

  • Subscription Product Lead

    Sept 2024 - now

  • Global Ecommerce Product Owner: Easy Order

    Aug 2021 - Sept 2024