Experience

• 

  London borough of newham

  Oct 2009 - Jan 2010

  Ict support centre analyst

  • Providing first line support to staff with IT related issues• Updating tickets on task completion• Providing excellent service to internal customers

• 

  London metropolitan university

  Jan 2010 - May 2011

  • Providing excellent customer service to prospective applicants • Responding to applicants via email• Attending open days and encouraging potential students on courses • Organising language classes for tutors and students namely Spanish, French, Mandarin and English• Gathering exam papers for marking• Invigilating exams• Responding to email queries • Supporting Admissions staff with applications• Assisting with updating applicant records • Providing excellent customer service through face to face, telephone and email

  • Course Enquiries Administrator

    Nov 2010 - May 2011

  • Open Language Administrator

    Aug 2010 - Nov 2010

  • Admissions Assistant

    Jan 2010 - Aug 2010
• 

  Middlesex university

  May 2011 - now

  Key achievements and responsibilities:• Organising Programme Planning to meet the organisational need• Planning and arranging induction for new staff members• Collaborating with external providers to deliver specific sessions• Designing and delivery of training• Supporting with coaching sessions introducing 3 levels of 'listening' (facts/content, emotions, energy) and the 'GROW (goals, reality, options, will)' model• Adopted usage of virtual and online learning approach to meet the demand of environmental change• Hosting online courses and workshops • Adopted blended learning approach to courses including flipped classroom to 'Time Management' workshop• Assisting staff by providing instructions/materials to use systems and to complete mandatory training by creating job aids and infographics• Raising awareness and supporting staff with wellbeing and mental health • Supporting and delivering appraisal training for managers and teams • Responsible for delivering University wide Clearing training to 200+ non admissions staff to meet the student recruitment numbers• Creating and designing posters and brochure to promote L&D activities across the wider University • Improved uptake and attendance on average by 60-70% through target marketing personal effectiveness and Leadership courses/workshops Show less Key achievements and responsibilities:• Using specialist knowledge in advising prospective applicants on courses • Responding to applicant queries via face to face, email and telephone • Organising and invigilating literacy and numeracy tests for applicants • Liasing with academics for interview preparation• Training new staff on systems and processes • Using social media to answer applicant queries• Organising undergraduate and postgraduate event days• Attending UCAS fairs to advise potential students to courses Show less

  • Equality, Diversity and Inclusion Manager

    Dec 2021 - now

  • Equality, Diversity & Inclusion Officer

    Oct 2020 - Dec 2021

  • Acting Staff Engagement Officer

    Mar 2020 - Nov 2020

  • Acting Staff Development Officer

    Mar 2020 - Nov 2020

  • Staff Development Assistant

    Feb 2018 - Nov 2020

  • Admissions Communications Adviser

    Mar 2017 - Feb 2018

  • Admissions Operations Officer

    Mar 2013 - Mar 2017

  • Postgraduate Admissions Officer

    Nov 2011 - Mar 2013

  • International Admissions Administrator

    May 2011 - Oct 2011