Experience

• 

  Raya information technology

  Mar 2014 - Apr 2024

  Call center customer service representative

  Communicate with customers via phone, email, and chat.

• 

  Methaq real estate investment

  Apr 2018 - Jan 2019

  • sales property

    Apr 2018 - Jan 2019

  • Social Media Specialist

    Apr 2018 - Nov 2018
• 

  Salsa

  May 2019 - Oct 2020

  Social media specialist
• 

  Egypt foods group

  Nov 2020 - now

  Preparing the initial invoice and making a price offer, while adjusting the value in cooperation with the manufacturing.• Submit sales invoices via SAP and follow up workflow on the ERP system.• On a regular basis follow up with export customers sending them samples & price quotations.• Classify customers based on preset criteria.• Follow up with Manufacturing sector regarding reevaluating pasteboard sizes in accordance with international market requirements.• Follow up on regular basis dormant products.• Analyzing data on export sales and making comparisons for each customer/country/product.• Prepare a daily report on sales to customers to reach the weekly and monthly goals and evaluate the achieved percentage of the monthly target.• Preparing the monthly MBR report and coordinating with the supply department regarding the actual sales to be presented to the Chairman of the Board of Directors.• submit the necessary reports to senior management on work developments, expected challenges, and suggestions to improve performance.Work on developing the electronic E-export invoice for export during this trial period until it is accepted at the Tax portal and follow up with the IT department.• Insert the customs release certificates issued for all export orders, then inform the customs broker to work on clearing and releasing the shipments issued by the logistics port responsible for submitting them.• Working on applying for international exhibitions, working on the required documents and samples, submitting them at the Authority’s headquarters, following up on the support response, and working on follow-up from the General Authority for Exhibitions and Conferences.• Work on the annual plan and each client’s plan to reach the goal assigned.• Updating the health certificate from the US Food and Drug Administration (FDA). Show less Receiving visitors, directing them to competent persons, and supervising the reception process.And sending correspondence between the factory and the head office, which is responsible for delivering the checks.To suppliers in case, there are checks for delivery, with taking the necessary measures to record.Follow up on sending and receiving office supplies, including office supplies And distribute them, follow up with maintenance officials internally or externally, and coordinate maintenance appointments.Patrol with the direct manager, affiliated with the company’s cleaner and cleaners with the manager, The visitor log file is sent on a monthly basis to the direct manager, A file of office needs is sent to the office on a weekly basis to the manager, Responsible for receipts from head office to factory and vice versa, and for making an archive. Show less

  • Senior Export Specialist

    Mar 2025 - now

  • Export Specialist

    Sept 2022 - Mar 2025

  • Receptionist

    Nov 2020 - Sept 2022