Experience

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  Ibm

  Oct 2007 - Mar 2010

  Senior executive

  Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;Interact with customers to provide and process information in response to inquiries concerns, and requests about products and servicesGather customer’s information and determine the issue by evaluating and analyzing the symptomsResearch required information using available resources;Follow standard processes and procedures;Identify and escalate priority issues per Client specifications Redirect problems to appropriate resource; Show less

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  Livesalesman

  Mar 2010 - Mar 2011

  Senior sales officer

  We are interacting with customers of major online businesses from across the globe, over Text based chat. We will be required to:- • Answer customer queries • Sell website products/ services • Build customer relations

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  Hcl bpo

  Mar 2011 - Feb 2013

  Senior executive

  Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for further investigation. Show less

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  Nsbd infotech pvt ltd.

  Jul 2013 - Dec 2013

  Team leader

  Team ManagementManaging Daily ReportsClient EscalationsDaily Performance ReportAgent Performance ReportMISDelivery of team sales, service level components, quality and productivity targets & indicators.People Management, including all HR related issues, as well as staff development.Operational Management: Managing the floor, adherence to schedule.Ownership and problem resolution.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Training and development of staff.Motivation, leadership for a team of 17 and developing future leaders.Recommendations for product and process development based on customer feedback and analysis of the same.Conducting performance appraisal for the team.Contribute for the initial hiring and selecting process of the front line.Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Show less

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  Caapstripe technology private limited

  Feb 2014 - Dec 2014

  Assistant manager

  Managing Team

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  Tool time

  Jan 2015 - Nov 2015

  Operations

  facelity management company

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  Al ansari exchange

  Nov 2015 - Oct 2021

  Policing of company data, which is entered by number of CRM users.o Ensuring the correctness of data across Accounts, Contacts, and Opportunities•As a result oriented person, I do not wait for things to happen. I set the standards foretc.o Identifying&correctingerrorsmadebysystemuserso Communicating errors made by users in a friendly, helpful manner o Ensuringalldatafieldsarepopulatedcorrectlyatalltimeso Reportingimpropersystemusagetoseniormanagement▪ Designing all kind of training materials required for the operation to run and train the new hired batches on CRM▪ Create a reporting that allows to understand the health and functionality of the CRM Tool▪ Maintaining the CRM system for all the users such as the customer service and sales team▪ Provide technical support to the end user; diagnosing and resolving problems▪ Specialized in solving all technical matters and non-technical queries of the CRM user▪ Investigation and analyzing reported defects▪ Coordinating with finance and sales team to analyze and plan the CRM systemaccordingly▪ Sales planning & Script-design monitoring▪ Monitor daily quality report, data migrations and data integration▪ Gather, identify and analyze CRM software requirements and ensure those are being met▪ Able to perform preventative maintenance of the CRM system to secure the minimaldowntime▪ Evaluate and configure CRM system, and provide detailed end user documentation▪ Performing Hands-On-Customization and implementation of day to day changes▪ Management of Agents meeting SLA (Service Level Agreement)▪ Working with I/T to manage project implementation and back-end integration Show less

  • Assistant Manager

    Jan 2021 - Oct 2021

  • CRM Specialist

    Nov 2015 - Jan 2021
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  Jaguar foodstuff llc

  Oct 2021 - now

  Strength and growth come only through continuous effort and struggle “Jaguar Foodstuff LLC is one of the largest privately-owned companies that aim to be the most recognized name for the import, export, and supply of fresh fruits and vegetables in the UAE.”

  • Founder

    Dec 2023 - now

  • Managing Director

    Oct 2021 - Dec 2023