Experience

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  Crowne plaza chester

  Jul 2007 - Sept 2011

  My duties included all reception tasks but also managing the team on a daily basis, reporting directly to my Front Office Manager, and also General Manager and Operations Manager – “managing upwards” being one of my strengths; training and coaching the team, motivating and helping to get the most out of each team member. My additional duties were Duty Manager shifts; night shifts including running the Night Audit, when I was taking a role of a Night Manager; dealing with complaints, including replying to formal letters of complaint; training and developing the team; motivating by setting realistic targets and objectives and incentives to reward good performance; giving staff feedback, both good and bad; conducting interviews, job appraisals and performance reviews; controlling payroll; Fire Marshall training; attending Ops and HOD meetings and then handing over to the team; conducting team meetings including training sessions; keeping the team updated with the general business of the hotel, including forecasting and budgeting; ensuring maximum productivity and that every team member is aware of the importance of and ways to increase revenue. Show less

  • Reception Supervisor

    Oct 2009 - Sept 2011

  • Receptionist

    Jul 2007 - Oct 2009
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  Holiday inn express manchester city centre arena

  Sept 2011 - Jun 2014

  opening a new hotel, training the staff, overlooking the everyday running of the hotel as Duty Manager, IHG Rewards Club champion, Fire Marshall, responding to guest feedback, reception, breakfast and bar tasks

  • Reservations Co-ordinator

    Nov 2012 - Jun 2014

  • Guest Service Manager

    Sept 2011 - Nov 2012
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  Holiday inn express manchester city centre - arena

  Jun 2014 - Dec 2017

  Reservations manager
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  Holiday inn express manchester city centre arena

  Dec 2017 - Mar 2023

  Revenue manager