Robert Frazier

Robert frazier

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location of Robert FrazierDenton, Texas, United States
Followers of Robert Frazier974 followers
  • Timeline

  • About me

    District Service Manager - Southwest Region at Volvo Trucks North America

  • Education

    • North lake college

      -
      Business administration and management, general
    • North lake college

      2009 - 2010
      Bussiness administration
    • Lincoln technical institute

      1990 - 1991
      Certificate of completion automotive and diesel technology
  • Experience

    • Us army

      Jan 1991 - Aug 1996

      Served as squad leader -Held position of SSG as a Cpl -Manifested and coordinated deployment to Panama for Brigade level deployment

      • administrative specialist

        Feb 1992 - Aug 1996
      • Administrative Specialist/Squad Leader

        Jan 1991 - Jan 1996
    • Fred brown volkswagen

      Jan 1996 - Jan 1999
      Service manager
    • Advantage volkswagen

      Jan 1999 - Jan 2003
      Shop foreman/service manager

      Performed duties

    • Lewisville volkswagen

      Jan 2000 - Jan 2003
      Technician/shop foreman

      Performed repairs as described by customer -Mentored under shop foreman to be his replacement -Liason between technicians and customers

    • Boardwalk volkswagen

      Jan 2003 - Mar 2004
      Master troubleshooter/shop foreman

      Provided diagnostics for repeat repairs -Developed training program for technicians -Developed customer concern procedure for team leaders

    • Park cities volkswagen

      Mar 2004 - Mar 2005
      Team leader/service consultant

      #1 in nation for CSI for year -Developed procedures for service drive -Trained shop foreman

    • 2005-2008 university

      Mar 2005 - Apr 2008
      Lead technician/team leader

      Developed training program for new technicians -Raised production of team by 40% -Trained new team leaders

    • 2008-2010 gorman mccracken volkswagen

      Apr 2008 - Nov 2010
      Service manager

      -Raised CSI to above national average-Raised fix right the first time to national average-Created SOP for service drive-Created training program for new technicians and ASMs

    • Park place dealerships

      Nov 2010 - Mar 2012
      Team leader

      -Managed team-Diagnostics-Customer relations

    • Sewell automotive companies

      Mar 2012 - Apr 2014
      Estimator

      -Customer relations-Collision estimating-Production management-Sales

    • Farmers insurance group of companies

      Jun 2012 - Mar 2013
      Agency owner
    • Universal technical institute

      Apr 2014 - Jul 2015
      Instructor
    • Volvo trucks

      Jul 2015 - May 2019
      • Manager Technical Training Operations

        Apr 2018 - May 2019
      • Technical Training Manager

        Jul 2015 - Mar 2018
    • Volvo trucks north america

      May 2019 - Aug 2022
      District parts manager - southwest region
    • Volvo trucks

      Aug 2022 - now
      District service manager-sw region
  • Licenses & Certifications

    • Atd master trainer

      Astd fort worth/mid-cities chapter
      Sept 2015
    • Ase mastrer automobile technician

      Ase
      Aug 1996