Experience

• 

  Us army

  Jan 1991 - Aug 1996

  Served as squad leader -Held position of SSG as a Cpl -Manifested and coordinated deployment to Panama for Brigade level deployment

  • administrative specialist

    Feb 1992 - Aug 1996

  • Administrative Specialist/Squad Leader

    Jan 1991 - Jan 1996
• 

  Fred brown volkswagen

  Jan 1996 - Jan 1999

  Service manager
• 

  Advantage volkswagen

  Jan 1999 - Jan 2003

  Shop foreman/service manager

  Performed duties

• 

  Lewisville volkswagen

  Jan 2000 - Jan 2003

  Technician/shop foreman

  Performed repairs as described by customer -Mentored under shop foreman to be his replacement -Liason between technicians and customers

• 

  Boardwalk volkswagen

  Jan 2003 - Mar 2004

  Master troubleshooter/shop foreman

  Provided diagnostics for repeat repairs -Developed training program for technicians -Developed customer concern procedure for team leaders

• 

  Park cities volkswagen

  Mar 2004 - Mar 2005

  Team leader/service consultant

  #1 in nation for CSI for year -Developed procedures for service drive -Trained shop foreman

• 

  2005-2008 university

  Mar 2005 - Apr 2008

  Lead technician/team leader

  Developed training program for new technicians -Raised production of team by 40% -Trained new team leaders

• 

  2008-2010 gorman mccracken volkswagen

  Apr 2008 - Nov 2010

  Service manager

  -Raised CSI to above national average-Raised fix right the first time to national average-Created SOP for service drive-Created training program for new technicians and ASMs

• 

  Park place dealerships

  Nov 2010 - Mar 2012

  Team leader

  -Managed team-Diagnostics-Customer relations

• 

  Sewell automotive companies

  Mar 2012 - Apr 2014

  Estimator

  -Customer relations-Collision estimating-Production management-Sales

• 

  Farmers insurance group of companies

  Jun 2012 - Mar 2013

  Agency owner
• 

  Universal technical institute

  Apr 2014 - Jul 2015

  Instructor
• 

  Volvo trucks

  Jul 2015 - May 2019

  • Manager Technical Training Operations

    Apr 2018 - May 2019

  • Technical Training Manager

    Jul 2015 - Mar 2018
• 

  Volvo trucks north america

  May 2019 - Aug 2022

  District parts manager - southwest region
• 

  Volvo trucks

  Aug 2022 - now

  District service manager-sw region