Experience

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  Georgia army national guard

  Jan 2006 - Jan 2014

  Captain

  ✔️Orchestrated a team of infantry soldiers in various combat and training operations, many of whom would go on to receive multiple accolades and promotions.✔️Designated to serve as a spokesperson for the military unit, developing and implementing communication strategies that were scaled out to multiple divisions.

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  Bonwired solutions

  Jun 2014 - Jun 2017

  Low voltage technician

  ✔️ Installed structured network cabling and security surveillance for commercial projects.✔️ Upgraded and managed video conferencing.✔️ Reviewed risk assessment with 3 team members daily resulting in 0 injuries for 12 months.

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  Greenheart enterprises

  Mar 2017 - Dec 2018

  Superintendent

  ✔️Spearheaded 10 commercial construction/technical projects with 100% customer service satisfaction, ranking among the top of all staff in the organization.✔️Created unique spaces for training, administrative, operations, and technical departments of the airline industry, many of which were used as templates for all future projects.

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  Netplanner systems, inc.

  Feb 2019 - Feb 2022

  Low voltage technician iii

  ✔️Used modern methodologies to efficiently manage low-voltage projects, acting as the principal contact with clients, engineers, and contractors.✔️Selected as the main escalation point for remediating complex low-voltage system issues, all while training and mentoring other staff on low-voltage systems/technical troubleshooting

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  Softrim

  Mar 2022 - Jun 2022

  Help desk specialist

  ✔️Increased average end-user satisfaction scores after providing superior technical support and troubleshooting assistance surrounding software and hardware issues.✔️Mastered a help desk ticketing system to accurately document, track, and manage support requests, cutting average ticket resolution times.

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  Ags - american gaming systems

  Jun 2022 - now

  Sqa engineer i

  ✔️Incorporated best practices to build out test plans/cases/scripts to identify defects and ensure high-quality software deliverables with positive impacts on millions in new revenue.✔️Decreased required work hours while also increasing testing efficiency and accuracy by incorporating automated testing tools and facilitating automated testing frameworks.