Experience

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  Apcoa parking (uk) ltd

  Jun 2005 - Dec 2013

  Service delivery manager

  • Delivering on agreed Service Level Agreements and Key Performance Indicators.• Effective leadership of up to a total of 40 members of staff. • Liaising with clients, partners, contractors and other stakeholders. • Handling and resolving customer complaints.• Setting and upholding standards, processes and best practices.• Managing operations within budgetary constraints. • Forward planning and team management.• Time management and prioritising where necessary.

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  Panasonic avionics corporation

  Dec 2013 - Oct 2019

  Customer support engineer

  Project Engineering and Field Support • Successfully managed and delivered numerous aircraft modification, embodiment and installation projects for international airlines worldwide.• Competently oversaw all technical aspects of the project to install inflight entertainment and connectivity system onto a fleet of brand-new Boeing 787 aircraft delivered to Virgin Atlantic Airways.• Improved service availability levels and kept assigned airlines as best performers in the region for 5 years running by proactively analysing performance data to identify trends and directing preventative maintenance.• Effectively led efforts to successfully upgrade satellite connectivity framework on more than 50 long-haul commercial aircraft. Show less

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  Inmarsat

  Oct 2019 - Jul 2020

  Project engineer

  • Coordinated projects to carry out aircraft modification and embodiment of integrated systems in collaboration with airline engineering departments and third-party vendors.• Prepared and contributed to bids as required, including generating technical proposals and cost estimates within agreed, and often short timescales.• Managed the interface between customers and key suppliers.• Effectively coordinated troubleshooting efforts to resolve system and network issues occurring on aircraft. Show less

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  Ultra electronics group

  Nov 2020 - Jan 2022

  Project manager

  Managing development, refurbishment and servicing projects ranging in size up to £100 million.Responsible for the management, performance and reporting of development projects as part of the life sustainment activities performed by Ultra to support Advanced Gas-cooled Nuclear Reactors (AGR) fleets; providing control and leadership for projects and bids, to deliver projects to time and cost targets.

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  Bae systems

  Jan 2022 - Jun 2024

  Programme manager

  Managing a portfolio of development and production programmes worth over £100 million in value. Leading and overseeing business development opportunities through to bids and contract awards.

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  Panasonic avionics corporation

  Jun 2024 - now

  Program manager