Experience

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  Osmo data technology ltd

  Feb 2014 - Dec 2014

  Technical analyst

  Working as a member of the development team converting code between the VBScript and C Sharp (C#) programming languages through the use of Notepad++ and Visual Studio 2010 and comparing code versions using WinMerge software. As well as performing system tests by following a pre-determined test plan to ensure that the software is suitable to release to clients.

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  Barclays

  Apr 2015 - Sept 2019

  Community banker - essential banking/digital eagle

  As an Essential Banker, I interacted with customers daily to inform them how Barclays can provide support. During my time in this role, I worked in main hub branches and helped with the day-to-day operations of the one of the local branches which also supported in building up my leadership skills. I was also a Digital Eagle, which allowed me to support customers and colleagues with their digital needs and help them stay safe online. As part of this, I would host digital days in branch and externally. This allowed me to adapt my approach to a variety of ages between stakeholders which are skills that I have developed upon since. Show less

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  Barclays uk

  Sept 2019 - Oct 2021

  Specialist customer care

  As an agent in the video banking team, I would communicate with customers daily whilst completing product applications and servicing accounts. This allowed me to develop my rapport building with customers as well as giving me a more thorough understanding of the financial industry. Due to my knowledge in this role, I became a trusted point of contact for colleagues for customer queries as well as being in the moment tech support for them and for customers. These qualities served to aid me when I was asked to assist the video leadership team in November and December 2020. During this period, I had to manage colleague requests, deal with escalated customer complaints and manager calls, and take on some leadership responsibilities. Providing feedback was a key part of the role as was being available to support wellbeing. Show less

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  Tesla

  Nov 2021 - Nov 2022

  Support advisor

  Working within Vehicle Support, I engage with customers daily supporting them resolve issues with their vehicle through technical troubleshooting and examining vehicle logs. In certain events, I may need to support in organising roadside assistance for customers and have to do this in a timely manner to have the least impact to customers. The role requires working collaboratively with other departments on a daily basis to be able to provide solutions to customers on more complex cases.

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  Lookers ford

  Nov 2022 - now

  Service advisor

  As a service advisor, my role is to serve as the primary point of contact between customers and our service department. I greet customers warmly, listen attentively to their vehicle concerns, and provide detailed explanations of available services and repairs.I leverage my expertise to recommend appropriate maintenance and repairs based on vehicle inspections, manufacturer guidelines, and customer preferences. Scheduling service appointments efficiently and managing the service department's schedule are essential aspects of my daily tasks.I also provide customers with accurate cost estimates for services and repairs, explain billing details clearly, and ensure smooth processing of payments. Throughout the service process, I keep customers informed about the status of their vehicle, provide timely updates on service progress, and address any questions or concerns they may have.Maintaining high levels of customer satisfaction is a top priority for me. I aim to resolve any issues promptly and ensure a positive service experience. Show less