Serena Rossetti

Serena rossetti

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location of Serena RossettiDoncaster, England, United Kingdom
Followers of Serena Rossetti2000 followers
  • Timeline

  • About me

    Customer Account Manager at DHL Supply Chain

  • Education

    • Warlingham school sixth form

      2015 - 2017
    • Liceo scientifico ‘amedeo avogadro’

      2012 - 2015
    • The manchester metropolitan university

      2022 - 2024
      Masters international human resource management (level 7 cipd)

      Dissertation in "A cross-cultural comparison of British and Singaporean leadership styles: commonalities and differences among female leaders."

    • Oxford brookes university

      2017 - 2021
      Bachelor of arts - ba international business first class

      BA in International Business Management

    • International business school

      2019 - 2019
      International business

      Erasmus student

  • Experience

    • Confinemondo

      Sept 2016 - Dec 2018
      Tutor

      - Tutoring Italian students that come and study in sixth form in the UK- Communicating with heads of sixth forms as well as host families- Organising coach trips and arrange accommodation for university open day trips- Having excellent customer satisfaction ratings with high reviews

    • Thaï express

      Oct 2016 - Dec 2016
      Waitress
    • Oxford active

      Jan 2018 - Dec 2018
      Activity leader

      - Organising activities for children as well as large groups of international students- Communicating with parents about children’s progress- Tour guiding in Oxford and London- Producing risk assessment- Completion of intensive safeguarding course

    • At your service catering & event planning

      Apr 2018 - Jul 2018
      Waitress
    • Gsk

      Jun 2019 - Jan 2021

      - Planning meetings for HRBLs to discuss succession plans for talent in Enterprise and Business key roles.- Organising Presidents Forum for the Pharma Commercial business for talent exchange purposes.- Internal research and external benchmarking to implement GSK’s values and expectations.- Contacting business schools to develop personalised learning for SVPs and VPs.- Resource alignment check to transition from an old Management Essentials to New Leaders, learning materials for managers.- External practices benchmarking to implement ERGs (employee resource groups) to foster a diverse and inclusive workplace (inclusion and diversity initiative). Show less

      • Human Resources Administrator

        Sept 2020 - Jan 2021
      • HR Industrial Placement

        Jun 2019 - Sept 2020
    • Bt consulting group

      Jan 2021 - Jun 2021
      Associate consultant
    • Tinies

      Jan 2021 - Jun 2021
      Early years practitioner
    • Dhl supply chain

      Sept 2021 - now

      Multi-user warehouse - Sherwin Williams, Hill's, ILLVA Disaronno, Ye Old Oak, IPN (Consumer)• Ownership of customer relationships - leading KPI meetings• Supporting all CI initiatives arising from the operational team and customer requests to improve service level provided plus operational efficiency and/or cost saving opportunities• Liaising with transport, planning, customer services, operations departments on a daily basis• Conducting data analysis to find consolidation opportunities for customers in order to improve service levels for certain locations + reduce trips numbers to same locations Show less BMW VDC (Manufacturing Logistics)• Shift Manager for yard (vehicle movements and storage)• Quality Manager (preparing the site for ISO-9001 audit and internal audits)• Shift Manager for Driven Moves operation (single vehicle transport, drivers recruitment, Customer Experience Programs, Hypercare involvement – financial analysis of invoices as well as implementing operational adjustments)• Development: OMS first Choice Master Bronze, ISO9001:2015 Auditor, GoGreen facilitator• HR (site wide consultations for banked hours) Show less Multi-user warehouse - Amazon Prime BWS, Henkel Pro, Reckitt Benckiser, Croda, Graphic Packaging, Sherwin Williams, Evergreen, TJX (Retail and Consumer)• Operations Management (individual and team management e.g. briefs, handovers)• Compliance (SOPs, SSOWs and work instructions creation and implementation, toolbox talks, safety conversations)• People Management (one to ones, process confirmations, driving standards, team recruitment and development, investigation, and disciplinary hearings, site wide consultation meetings due to site closure – redeployment/redundancy + TUPE consultations)• In charge of Amazon BWS prime operation in peak periods (Black Friday/Christmas/New Year) Show less

      • Customer Account Manager

        Jun 2024 - now
      • Account Manager

        Sept 2023 - Jun 2024
      • Shift Manager

        Sept 2022 - Sept 2023
      • First Line Manager

        Sept 2021 - Sept 2022
  • Licenses & Certifications

    • Quality management systems (qms) certified professional auditor training | iso 9001:2015

      Quality health & safety and environment courses
      Apr 2023
      View certificate certificate
    • Assoc. cipd (level 7)

      Cipd
      Dec 2024
    • Faq level 3 award in mental health: workplace first aider

      Futurequals | awarding & end-point assessment
      Jan 2023
    • Drug and alcohol sample collection procedures

      Synlab uk & ireland
      Feb 2022
    • Paediatric first aid level 3 (vtq)

      Protrainings europe ltd
      Jan 2021
      View certificate certificate
    • Teaching english as a foreign language (tefl)

      The tefl org | market leading provider of courses to teach english as a foreign language
      Feb 2021
  • Volunteer Experience

    • Fundraiser

      Issued by Rotary International on Sept 2009
      Rotary InternationalAssociated with Serena Rossetti
    • Foundraising volunteer

      Issued by FutureSense Foundation on Sept 2017
      FutureSense FoundationAssociated with Serena Rossetti
    • Activity Leader

      Issued by Over The Wall on Oct 2019
      Over The WallAssociated with Serena Rossetti