Experience

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  Telstra

  Jan 2000 - May 2006

  Responsibilities / Achievements: • Application development, system commissioning and support for ARS based ITIL Incident, Problem and Change management system.• Application support SME responsible for overall system performance and ensuring system stability and availability 24/7.• Solaris System Administration• Implemented web based Unix System and Application Alarming support dashboard for interstate support teams, resulting in significant efficiency and incident response time improvements. • Implemented Database performance monitoring and routine automated optimization activities.• Coordinate and manage planned system upgrades and outages to minimize client impact.• Provide support technical leadership for Configuration and Network Alarm Management systems• Solaris Vendor management for hardware maintenance and support activities Show less Responsibilities / Achievements: • Unix System Administration of the International Network Operations management systems and Network Alarm Monitoring platforms, to provide 99.7% system availability using ITIL incident, problem and change management processes.• Provided 24/7 support of business critical Configuration Network Management systems for OS voice and data circuit switching networks.• Provided 24/7 support for business significant Network Alarm Management System.• Performed system build, commissioning and ongoing support of Australia's Japan undersea optical cable network • Delivered system support in accordance and often exceeding the agreed SLA’s/OLA’s. Show less Responsibilities / Achievements: • Recruited as part of the Telstra Graduate recruitment program and trained as a network administrator specializing in the design, implementation and support of Telstra’s large scale internal corporate network.• Successfully managed and implemented the transition and relocation of all network and IT assets for equipment room decommissioning.• Provided cabling and equipment room setup for new infrastructure installations in designated equipment (LAN) rooms throughout QLD.• LAN room maintenance activities within QLD remote sites.• Formally trained and experienced in setup and support of Cisco Switching and Routing methodologies and infrastructure.• Support and maintenance of products and services such as MS Exchange Server, Novell Netware, Private mail, shared folders and other value add tools. • Daily maintenance and reporting of Backup and Recovery procedures.• Vendor support management for Sun Solaris, HP, Microsoft (Exchange support)• Technical document writing including Support Plans, Project plans, System Architecture Designs, Build Instructions, Usage Policies, Backup Plans, Capacity plans, User guides, Disaster Recovery plans, change implementation plans etc.• Installation and maintenance of Sun Solaris Enterprise, HP Proliant Server, and Wintel Remote Access hardware. Show less

  • Technical Expert / SME

    Jun 2004 - May 2006

  • Technical Specialist

    Mar 2001 - Jun 2004

  • Network Administrator

    Jan 2000 - Mar 2001
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  Ibm

  May 2006 - Feb 2015

  Responsibilities / Achievements: • IT Project Management, working with corporate clients to successfully deliver their IT solutions.• Experienced in all stages of the Project Management Life Cycle with a speciality in Controlling and Executing in a business critical and time sensitive environment.• Management of a diverse team of global delivery resources, requiring highly developed internal and external communication skills, negotiation and management skills. • Comprehensive communication and negotiation proficiency critical to the successful delivery of projects.• Working with clients to lead project resources to the successful delivery of outcomes within the defined parameters. • Complex problem solving experience• Expert certification in Change Management practises (IBM TIA Account). Show less Responsibilities / Achievements: • Build, configure and testing of proposed automation solutions designed to improve efficiency, process control and speed of regular and recurrent maintenance and support activities.• Develop User Requirement Specifications.• Create Work Instructions for support teams. • Establish and verify software and hardware design specifications and standards.• Implement, test and document script based software development.• Develop control system validation and testing protocols. • Physical to Virtual validation testing Show less Responsibilities / Achievements: • Team management and leadership of 14 dedicated Unix Project Delivery resources to ensure strategic project deliverables are met on time and within budget.• Provide 24/7 support to assist the team and ensure critical project implementations are completed successfully.• Ensure ITIL best practices are being utilised and practised by all team members.• Manage team capabilities and skills development based on projected requirements• Maintain strong customer, management and support team relationships on behalf of the project team.• Strategic planning and process improvement of project delivery model.• Manage team HR requirements (workloads, skills matrix, annual leave, training schedules) Show less Responsibilities / Achievements: • Unix System Administration for Midrange server support on a 24/7 basis.• Performed Incident and Problem resolution and service restoration activities across Solaris, HPUX, LINUX and AIX systems, ensuring SLA's were met or exceeded.• Performed Change Management in line with ITIL best practises to ensure planned system upgrades and outages had minimized client impact and downtime.• Vendor management for hardware and software support providing intermediary with external clients.• Experienced in building, supporting, troubleshooting and migrating SAN and NAS corporate networked storage solutions.• Streamlined small scale UNIX project deliverables through Project Delivery Unit initiative. Show less

  • Project Manager

    Feb 2010 - Feb 2015

  • Automation Engineer

    Feb 2009 - Feb 2010

  • Technical Team Lead

    Jun 2008 - Jun 2009

  • Unix System Administrator

    May 2006 - Jun 2008
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  Digital vision technologies

  Jan 2014 - now

  Owner

  Our goal is to bring you the latest in Digital Home Entertainment, right to the comfort of your own sofa