Experience

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  Dunkin'​

  Jun 2017 - Mar 2020

  Shift leader

  • Ensured customer satisfaction; tailored to each guest’s needs and resolved any issues that arose with their order or experience at the restaurant. • Supervised daily shift activities; made sure that all shift duties were completed on time and to a satisfactory standard.• Trained new crew members; taught customer service and order completion techniques.

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  Robert bosch tool corporation na

  Jun 2021 - Jul 2022

  User research intern

  • Completed market research projects involving quantitative and qualitative research with support from internal Market Research specialists• Developed and programed surveys in Qualtrics to reflect research objectives; Transformed raw survey data into graphs and PowerPoint reports for communicating key findings to stakeholders• Lead communication between clients and the marketing research team, following Agile project management methodologies• Continuously moderated, created content for and communicated with an online research community; Actively tracked user engagement and deployed weekly email communications with meaningful content Show less

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  Eastern union

  Jun 2021 - Jul 2021

  Data analyst intern

  • Populated, organized, and analyzed raw data used to develop actionable real estate insights • Analyzed raw data to identify potential clients, and shared findings with real estate brokers to drive forward the deal-closing process

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  Robert bosch tool corporation na

  Sept 2022 - now

  Product marketing associate