Experience

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  Antun's

  Feb 1997 - Oct 2016

  Sales manager / office manager

  Led 5 senior managers in providing estimates for private banquet events, ensured meeting of time constraints, cost targets, and all deliverables. Optimized collection procedures by efficiently performing duties of accounts receivablewhile handling staff scheduling, development, and retention. Accelerated company performance by improving weekly planning for banquets, confirming attendees, and upselling add-on purchases. Streamlined company database by prioritizing data organization, document distribution, appointments, and bookkeeping.SELECTED CONTRIBUTIONS: Successfully organized, coordinated, and executed events with 100-1000 attendees, including corporate meetings, lunches, and programs. Bestowed with employee of the month award four times and earned top sales bookings for two months. Show less

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  Laguardia plaza hotel

  Oct 2016 - Nov 2017

  Convention service / customer sales

  Influenced delivery of high-end accommodations for an average of 40-150 + daily clients handling all administrative duties, including working closely with convention planners. Conducted weekly BEO meetings with 4 department heads and banquet teams. Improved guest satisfaction through delivery of top-notch service during events detailing while ensuring client billing accuracy.SELECTED CONTRIBUTIONS: Conceptualized updated office procedures for sales department and liaised between Sales Manager and clients during event execution and post-event process to garner to ensure that all future events have all details and changes included. Led cost-effective procurement of all food and beverages by collaborating with the Director of F&B to create menus, ensure competitive pricing, and increase client satisfaction. Directed operational planning across administrative and financial functions by providing weekly report for 90 days forecast catering revenue and definite bookings. Expanded business growth initiatives by facilitating regular tours of hotel function space, upselling, and strengthening client engagement. Show less

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  Ups supply chain solutions

  Nov 2017 - now

  Customs brokerage representative iii/dispatcher

  Assure seamless oversight of import operations by providing exceptional administrative support, including management of customer service, vendors, and account revenue. Maintain maximum database accuracy to accelerate customer satisfaction while managing SDIS system and brokerage system. Coordinate over 40 daily freight deliveriesand communicate with 100 + clients and supervisors.SELECTED CONTRIBUTIONS: Increased overall process execution and synergies within 4 + departments by interacting with 100 internationaland domestic carriers and following up with clearance process on all entries prepared. Enhanced compliance within departmental functions by auditing commercial documents, applying harmonized tariff schedule codes , and ensuring adherence to all federal requirements. Upheld accountability and transparency in finance and accounting functions through timely reconciliations, accurate billings, and processing checks to cover client’s fees Show less