Kathryn Gladysz Millea G.G.

Experience

• 

  Tiffany & Co.

  Nov 2006 - Aug 2022

  • Opened and operated first Retail to Go model within Tiffany & Co. during COVID-19 as an avenue to drive sales• Increased sales 25% over prior year during Q2 and Q3 2020 through strategic client outreach and focused sales coaching• Amplified 2021 sales volume 44% ($20M versus $14M) over pre-pandemic 2019 through shift in local culture, mindset and behaviors• Selected to be a certified Culture Champion through Partner in Leadership within Tiffany & Co. to assist with teaching, coaching and evolving our company’s culture of accountability• Coordinated and executed the move of a $16M store to new location during a minimal closure of 2 business days• Identified as one of the top 100 Influencers at Tiffany & Co. to join the Connector Program designed to ignite innovation and accelerate results Show less • Completed comprehensive analysis of the nine largest volume locations and developed strategic action plans to increase sales conversion, drive results and enhance the client experience resulting in 2019 growth in 7 of 9 stores• Developed and implemented a new clienteling strategy to increase conversion at the caseline and establish long term client loyalty and retention • In partnership with Brand Management Team, created a new client facing collateral to drive the reconnection of clients who had stopped shopping and re-engage them with Tiffany & Co.• Spearheaded a new closing strategy in collaboration with the Credit department to increase sales conversion and ATV. • Awarded the 2019 Innovation Award which recognizes an individual or group who thinks outside the box at an elevated level and stretches outside of their ordinary duties to creatively identify new strategies to increase customer satisfaction and better the retail organization as a whole Show less •Achieved FY17 sales plan and increased sales 11.7% over prior year and an additional 3.4% increase in FY18•Selected as Mid-Atlantic/Central champion to oversee Love & Engagement sales of 19 stores to drive sales region wide. •Created and fostered a workplace environment with high employee engagement through coaching and development as well numerous recognition programs. •Developed a Millennial recruitment and retention program to engage and retain high performing employees within Tiffany & Co. •Nominated by peers for the Inspiration Leadership Award (2017 & 2018) & the Tiffany Ambassador Award (2017).•Achieved a high client engagement score in 2018 of 87% vs. company average of 83%•Selected by regional VP to assist with the companywide role out of new Clienteling Program in 2016.•Successfully passed our 2014 corporate internal audit review despite not having an Operations team since opening in 2011.•Recognized for having the best results for data capture and CRM programs during 2014 & 2015 in North America. Show less •Achieved 6th highest ‘Customer Service’ score domestically of 85% customer loyalty ranking and consistently ranked in the top 10% in the company for ‘Sales’ customer loyalty for FY 2012.•Achieved 4th highest Employee Engagement score for the Americas for FY 2012.•Produced high performing team culture exceeding company benchmarks for data capture (#1 for FY 2012 & 2013), and sales conversion (60% increase to LY for FY 2012) •Nominated to mentor new Sales Managers within Mid-Atlantic region.•Developed and coached employees that were transferred to Top 20 locations. Show less •Successfully cross-trained seven member Operations staff to be multi-functional throughout the back of house•Contributed to store’s 2009 Outstanding Fiscal Accountability Award by monitoring sales, budget, & P/L•Noticeably reduced store expenses while never compromising brand integrity•Coordinated in-store events with both top clients and potential clients yielding respectful ROI•Created sales incentive for Operations staff thus maximizing sales opportunities in all avenues of the store•Managed, coached, and trained eleven direct reports in addition to completing yearly Performance Reviews•Expanded community involvement by organizing participation in local charitable events Show less •Earned the highest sales honor for 2008 out of sixty five IRIDESSE employees•Coordinated merchandise replenishment & studied the 3 markets in the Mid-Atlantic region to ensure each store has the proper product for their unique clientele•Chosen to assist in training the new Oakbrook staff during a crucial turn-over time in 2008•Promoted from Management Associate to Assistant Store Manager after one year with the company•Demonstrated organizational skills by initiating new office procedures to help improve client satisfaction•Coordinated in-store events to help promote the IRIDESSE brand and increase total sales revenue Show less

  • Director

    Apr 2020 - Aug 2022

  • Regional Manager, Love & Engagement - Northeast & Mid-Atlantic Regions

    May 2019 - Apr 2020

  • Director

    Jul 2014 - Apr 2019

  • Sales Manager

    Nov 2012 - Jun 2014

  • Assistant Store Manager

    Aug 2011 - Nov 2012

  • Operations Manager

    May 2009 - Jul 2011

  • IRIDESSE Assistant Store Manager & Mid-Atlantic Merchandising Coordinator

    Nov 2006 - Apr 2009
• 

  The Forbes Company

  Aug 2022 - now

  General Manager - Somerset Collection