Mohammad Sohail

Experience

• 

  Expeditors International of Washington

  Aug 1998 - Feb 2011

  Air Operations - Logistics Supervisor• Responsible for department work allocation and supervision• Managing departmental performance targets• Ensuring adherence to all quality standards• Customer facing role arranging international import shipments• Provision of customer services• Monitor and manage shipment reports, alerts, tracking and Trace Air Export shipments• Prepare house and master air waybills• Export document compliance• Preparation of commercial documents• Coordinate with contracted vendors in procuring space and servicesBranch Information Systems (IS) Supervisor• Manage Technical Support for; PC, LAN, EI Software and systems administration• Involved in global, regional and branch project implementations• Provided on call after hours support• Assets Management such as Purchasing, Shipping, Tracking, Maintenance systems• Responsible for compliance with Expeditors FAST procedures related to IS• Conduct regular branch IS Audits• Assist District Manager with preparation of the department budget• Prepare and execute the tactical business plan for the IS department• Support branch disaster recovery process• Deliver IS training coursesClient Handling:-Account management including client / customer visits, sending shipment preliminary instructions, routing order, follow up with the destination, resolve discrepancy by following up with the local airline, exploring new lanes of traffic for the same customer. Getting sale leads / references for follow on business. Show less • Manage implementation of Global ID program. • Monitor Security systems (CCTV, burglar alarm, access control, etc.) as required. • Monitor outstanding security Improvement Opportunities, coordinate completion with appropriate parties, and communicate issues to DM and to Regional Security Managers. • Be a part of the Branch Business Review meeting to discuss security related issues/concerns/best practices. • Coach employees/management on how to complete incident reporting. • Communication and managing of security resources and tools • Serving as key point of contact for Operational Process Standards • Supporting full implementation of our Minimum Security Standards by all vendors (including warehousing, temporary labor, trucking and distribution vendors) • Support product and account management as needed with:  Security matters related to port authority, carriers, warehouses, etc.  Customer’s security teams including involvement in preparing for any customer security audits.• Keep branch management and sales up to date on new security initiatives, training material and security-related information provided by the Regional Security Manager • Deliver security related branch trainer led courses as required/requested. • Deliver Facility Lockdown Orientation training • Communicate security standards in detail levels according to job functions. • Attend the monthly Branch Security Representative conference calls as required. • Successfully complete all training on security development map. • Achieve Level I Security Certification or higher • Additional Suggested Courses – The Facilitation Course; The Negotiation Course Show less Supervisor Ocean Operations:-Assist ECMS Manager for smooth operational handling of ECMS business by communicating / coordinating with shipping lines, trucker, overseas, local vendors and Expeditors brokerage department at Karachi, major duties included:• Receive booking from all ECMS vendors and confirm ship window date in system• Get vessel planning from shipping line• Get approval from buyers• Preparation of Credit Extension• Update shipper about shipping line cut off time and vessel planning• Coordinate with Expeditors Karachi custom team for cargo receipt, stuffing and export custom clearance and issue loading accordingly• Check container availability from shipping line and get container bookings number• Follow-up for custom clearance documents• Performing EDI for nominate shipments (Kohl’s, Mamiye Brothers, Kiabi, Eddie Bauer, Ace Hardware, Ashworth, Meijer etc.)• Manage EDI error notifications and their timely removal• To issue FCR’s to vendors and provide all shipment information to buying houses• Also worked with Levi’s Strauss as an in house representativeSupervisor Air Operations:• Receipt of nominated cargo booking from customers and updating in CONTACT• International communication with customers, overseas offices as per customers SOP• Receipt of documents, coordination with shipper for necessary correction and afterward delivery to CHB department• Performing EDI for nominated shipments (Nike, Target Stores, Kiabi, American Eagle, Gap, Meijer, Mamiye Brothers, Ace Hardware, Macy’s etc.)• Quoting rates and RFQ’s Show less

  • Air Operations & IS Supervisor

    Oct 2008 - Feb 2011

  • Branch Security Representative

    Oct 2008 - Feb 2011

  • Role: Agent (1998 – 00), Team Leader (2000 to 02), Supervisor (2000 to 08)

    Aug 1998 - Oct 2008
• 

  Expeditors International of Washington

  Nov 2012 - Apr 2014

  Logistics Supervisor

  • Understand department process flow, constantly looking for areas of improved efficiency.• Ensure all customers standard operating procedures are followed as per the DLSOP• Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)• Proactively work to maintain accounts payment within 30 days.• Ensure company credit procedures are followed and utilized effectively• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.• Participate to retention calls and complete customer reviews • Ensure department is using all system tools to their greatest advantage • Implementing new system changes and enhancement Show less

• 

  Macy's

  Apr 2015 - Sept 2016

  ● Managed a team of 10, thoroughly communicating, scheduling, prioritizing, and assigning tasks, leading to 30% increase in sales revenue.● Oversaw inbound and outbound receiving processes from beginning to end by leading, executing, and monitoring the processes to ensure they meet company standards, including dock security, inbound DC trailer processing, merchandise floor-readiness. ● Built partnerships with leaders of store merchandising, sales, and security teams by collaborating with other team members to support accurate, productive, and safe receiving processes.● Monitored and communicate productivity standards and results to the team; identify opportunities● Coach, motivate and develop support team to reach their fullest potential and to increase productivity and efficiency● Mentored newly hired employees on office equipment and developed a training manual for all receiving associates to use for reference purposes to ensure they were fully informed on key tasks. Show less ● Managed a team of 10, effectively prioritizing and assigning tasks, leading team to 20% increase in sales revenue● Orchestrated over 700-1200 daily online orders, being rated top performer in the department● Diagnosed and resolved end-user network, Office 365, and local printer problems, typically within 1 hour, escalating to higher support as needed.● Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals to boost performance and help team members achieve performance targets.● Maintained thorough documentation records regarding equipment installations and replacements so that other team members can get a clear understanding of the process.● Managed fulfillment goals, understood role in supporting sales growth and how departments and team members contribute to total store profitability ● Utilized workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards ● Monitored all fulfillment reporting to identify gaps and then developed a plan to resolve ● Drafted a schedule for 7 employees that aligned to business needs (this includes early morning, evening, overnight shifts, and weekends) Show less

  • Receiving Team Manager

    Jun 2016 - Sept 2016

  • Fulfillment Team Lead

    Apr 2015 - Jun 2016
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  Belk

  Oct 2016 - Dec 2020

  Fulfillment Team Lead

  ● Managed PC setup and deployment for new hires using standard hardware, images, and software● Diagnosed and resolved end-user network, Office 365, and local printer problems typically within 1 hour, escalating to higher support as needed.● Managed team of 8, effectively prioritizing and assigning tasks, leading to 30% increase in revenue.● Handled over 500-1000 online orders daily, being rated top performer in the department.● Mentored newly hired employees on office equipment and developed a training manual for all fulfillment associates to use for reference purposes. ● Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills Show less

• 

  Parsons Corporation

  Aug 2021 - now

  IT Support Specialist

  Dedicated IT Support Specialist with a comprehensive skill set spanning various systems across diverse domains. Proven expertise in troubleshooting and support, encompassing Windows 10 & 11, MacOS, iOS, and Android operating systems. Proficient in Okta administration, OneIdentity Defender MFA, and Active Directory group access control for streamlined user management.Specialized in managing Palo Alto GlobalProtect VPN, Salesforce, EPO Trelix, BeyondTrust, Office 365 applications, OneDrive, Citrix SecureHub, InTune Company Portal, and Jam Pro. Well-versed in addressing challenges related to Bentley engineering applications, including ProjectWise, Connection Client, MicroStation, Power InRoads, and CulvertMaster. Extensive experience in Autodesk applications troubleshooting, covering Civil 3D, AutoCAD, Revit, Navisworks, and InfraWorks.Consistently engaged in maintaining basic cybersecurity best practices to ensure a secure and resilient IT environment. I am passionate about delivering efficient solutions to end-users and contributing to the seamless functioning of IT operations. Show less