Lee D'Cunha

Experience

• 

  Jet Airways (India) Pvt. Ltd

  Jul 2000 - Jun 2002

  Customer Service Assistant
• 

  Dnata Travel Group

  Jul 2002 - Jul 2012

  Responsible for building and maintaining healthy and mutually beneficial client relationships. This included managing the largest and other top clients.

  • Relationship Manager - MMI Corporate Travel

    Jan 2011 - Jul 2012

  • Reservation/Sales Supervisor - dnata - HRG Contact Centre

    Jul 2006 - Jan 2011

  • Travel Consultant - dnata Contact Centre

    Jul 2002 - Jul 2006
• 

  IBM

  Aug 2012 - Nov 2022

  Responsible for full cycle reporting activities which include Sales forecasting, month-end close procedures, improving operational efficiency and in designing, building and maintaining recurring selection metrics and reports. Maintaining Partner landscape to help boost partner revenue objectives and improve skills and identifying gaps. Responsible for operational efficiency and in designing, building and maintaining recurring selection metrics and reports that effectively translate data into actionable insights and communicate them to key stakeholders and senior leadership. Responsible for support with operational data to drive revenue growth objectives and design, build and maintain recurring selection metrics and reports for sales roadmap submission and consolidation process.

  • Operations Leader - IBM Partner Ecosystem, MEA

    Oct 2021 - Nov 2022

  • Enterprise Operations Leader - IBM Cloud & Cognitive Software, MEA

    May 2016 - Sept 2021

  • Business Analyst - Global Business Partners, MEA

    Aug 2012 - Apr 2016
• 

  Du

  Jan 2023 - now

  Sales Operations Manager - du Tech

  Responsible for optimizing pipeline management and enhancing seller performance, focus on driving sales success. Key objectives include analyzing sales performance metrics, providing insightful reporting, and streamlining processes for improved efficiency. By leveraging data-driven strategies, I empower sales teams to achieve their targets and maximize growth.