Ahmed Mujtaba Anwar

Experience

• 

  Dawlance Group of Companies

  Apr 2009 - Jan 2010

  Quality Inspector

  To check and balance the product ( Quality Control) before its delivery.Troubleshoot the problems on electrical side of product.

• 

  Orient Energy System

  Jan 2010 - Dec 2012

  Shift Operator

  To Handle the faults occured at the power plant and its Troubleshooting.To Maintaine the Generators by there cooling process Water recharging , ,Timely Oil changing,and its spare parts.To Maintane the Daily repots of fuel consumption,parts ,Cooling tower chemical Dozing etc.Daily log sheet of power generated is maintained as well as all the pressure and temperature gauges are under the observation.

• 

  K-Electric

  Jan 2013 - Jul 2024

  Additional Task AssignAs Senior Officer Bills Recovery from Defaulters with Negotiation SkillsDealing Consumers quires related with Billing and technical sideRunning team of 14 persons Handling customer interactionsUnderstanding the customer queries and guide them accordingly.Build sustainable relationships of trust through open and interactive communication.Satisfy customers to solve their problems by using soft skills.Identified and evaluated opportunities improving the process and customer experienceAnalyzed customer needs and made arrangements according to company policiesEnsured appropriate collection procedure maintain the customer service focusOvercame consumers objections/rejections to company products and convinced themTesting of current Transformer Operated Meter, Dol Meter and KWH MeterChecking CT, PT, Neutral and Earth Leakage FaultsTracing the short circuit faultsPreparation of Electrical drawingsMake Daily basis Inspection Reports Maintaine the Monthly Inspection ReportsComplete the task and Target on daily and Monthly basis.Knowledge skills and Ability to Handle the Difficult Situations and Consumers too. Show less Handling customer interactionsUnderstanding the customer queries and guide them accordingly.Build sustainable relationships of trust through open and interactive communication.Satisfy customers to solve their problems by using soft skills.Identified and evaluated opportunities improving the process and customer experienceAnalyzed customer needs and made arrangements according to company policiesEnsured appropriate collection procedure maintain the customer service focusOvercame consumers objections/rejections to company products and convinced themTesting of current Transformer Operated Meter, Dol Meter and KWH MeterChecking CT, PT, Neutral and Earth Leakage FaultsTracing the short circuit faultsPreparation of Electrical drawingsMake Daily basis Inspection Reports Maintaine the Monthly Inspection ReportsComplete the task and Target on daily and Monthly basis.Knowledge skills and Ability to Handle the Difficult Situations and Consumers too. Show less

  • Senior Inspection Officer

    May 2022 - Jul 2024

  • Inspection Officer

    Jan 2013 - Apr 2022
• 

  Treet Corp

  Jul 2024 - now

  Assistant Manager Aftersales & Services (South Region)

  Company Description The history of Treet dates back to pre-independence days, almost a century ago, with the vision of Sir Syed Maratib Ali. Treet Corporation, established in 1952, is among the oldest companies in Pakistan and obtained ISO 9001:2008 certification in 1997 for its stringent quality policy. The company is deeply rooted in trade and industry, with a commitment to excellence and innovation. Role Description This is a full-time on-site role for an Assistant Manager After Sales and Services at Treet Corp in Karāchi. The role involves overseeing post-sales activities, managing customer service operations, resolving service-related issues, and ensuring customer satisfaction. As an Assistant Manager will also work closely with the sales and marketing teams to enhance the overall customer experience. Strong communication and interpersonal skillsExperience in managing customer service operationsProblem-solving abilities and conflict resolution skillsKnowledge of after-sales service best practicesAbility to work in a fast-paced environmentExperience in the automotive or battery industry is a plus Show less