Pattie Dascenzo

Experience

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  Kaiser Permanente - Mid-Atlantic Permanente Medical Group (MAPMG)

  Jan 1999 - Jan 2007

  Director of Employment

  Human Resource Development: Directed talent acquisition, employee relations, legal compliance, employee engagement, and training activities for 700+ physicians and support staff in multiple facilities.Training & Development: Developed and delivered training on behavioral interviewing, performance management, Health Insurance Portability and Accountability Act of 1996 (HIPAA), employment law, and sexual harassment to hiring managers across 42 locations.Full-Cycle Recruitment: Led recruitment and retention efforts, developed interview framework and tools, established onboarding program, conducted candidate outreach, and managed 3-member recruiting team in hiring over 120 physician and corporate staff annually. System Implementations and Business Process Improvement: Oversaw development and implementation of Kenexa application tracking system, streamlining hiring process, onboarding, reporting, and tracking. This boosted employee morale and revenue by enabling new physicians to begin seeing patients sooner.Requirements Traceability and Medical Staff Credentialing: Working with partner hospitals, established hospital privileging requirements tracking system. Reducing the incidence of expired/suspended privileges saved time and increased income.360 Degree Assessments: Designed, developed, and initiated new 360-degree performance evaluation program, resulting in employee performance improvement and thus increased patient satisfaction.Strategic Staffing: Sourced, interviewed, and hired 25 physicians to staff 5 new regional clinics. Achieved business growth goals within tight, 90-day timeframe by ensuring all physicians were fully credentialed by deadline.EEOC Investigations and Compliance: Maintained record of 0 EEOC complaints filed and 0 lawsuits. Show less

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  Xerox

  Feb 2008 - Aug 2011

  Human Resources Manager

  Xerox Litigation ServicesTeam Management: Managed the delivery of HR services to 260 legal and IT professionals across 4 sites, including our international location in London; managed 4-member HR team.Organizational Development: Provided talent management, organizational development, employee relations, and full-cycle recruitment services to business unit partners within a shared service model. Staff Retention and Professional Development Programs: Restructured staffing to increase advancement opportunities, decreasing turnover to 7%.Performance Appraisal: Partnered with business unit stakeholders to design and initiate a performance evaluation program incorporating competitive market adjustments, pay-for-performance metrics, and incentive structure. Leadership Development and Succession Planning: Established a leadership development plan incorporating the Lominger competency and succession planning models for training and development. This enhanced employee engagement and cross-functional cooperation, while increasing internal mobility. Show less

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  The Arora Group

  Aug 2011 - Jul 2015

  Human Resources Director

  Human Resource Management: Managed the human resources (HR) function for 800 geographically dispersed employees. Workforce Planning and Talent Management: Designed, developed, and delivered workforce planning, talent management, and organizational development programs; supervised and mentored 3 HR team members. HR Strategy: Built relationships with key internal and external stakeholders, assessing operational, legal, and developmental needs to drive program decision-making and delivery.HRIS: Designed and implemented solutions that solved business challenges, including customized HR information systems, escalated system training and support, and standardized recruiting process.Legal Compliance and Employee Relations: Reduced risk and increased compliance by realigning employee classifications with Fair Labor Standards Act (FLSA) directives, training managers to implement FLSA overtime requirements, resolving employee relations issues, and monitoring the application of policies and procedures. These steps reduced the risk for a Department of Labor wage and hour auditPerformance Management: Strengthened performance evaluation and professional development programs, developing training initiatives and materials that increased organizational capacity.Risk Management: Successfully contested 95% of objectionable unemployment benefits claims and appeals, keeping company insurance rates low. Employee Engagement and Total Rewards Strategies: Reduced turnover 23% by improving benefits offerings, employee support services, performance evaluation processes, manager and employee coaching, training programs and communications efforts. Show less

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  Professional Recruitment Services

  Jul 2015 - now

  Human Resources Consultant, Career Coach

  In July 2015, after voluntarily resigning my role as HR Director in Maryland to handle family obligations in Ohio, I began freelancing as an HR consultant and career coach.Provide HR operations and management consulting to small businesses with HR needs related to legal and regulatory compliance, talent acquisition, talent management, compensation, benefits, employee relations, staff training and leadership development, policy development, workforce planning, company communications, data analytics, and HR information systems.Assist clients on a per project basis including recruitment of hard to fill positions, the development of compensation and bonus structures, employee handbooks, performance metrics, job descriptions and other HR standard procedures, benefits evaluation, selection and open enrollment, HR compliance audits, training needs assessments and corresponding training programs, employee engagement surveys, investigations and conflict management.Provide career and job search coaching to individuals seeking to make changes. Show less