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邹建蓉Luna

205 followers

Zhuhai, Guangdong, China

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Timeline
About me
CX
Education
- Southwest University of Science and Technology
  2011 - 2015
  Bachelor's degree Business/Commerce, General
Experience
- JD.COM
  Apr 2015 - Jun 2021
  · Customer Journey E2E Experience management· NPS/CSAT management · Customer Service manager· JD Service Center Management Trainee
  - Customer Experience Manager in JD.id
    Dec 2017 - Jun 2021
  - Customer Service Manager
    Apr 2015 - Dec 2017
- Alibaba Group
  Jun 2021 - May 2022
  Customer Experience Lead (Saas BU)
  Manage E2E seller experience of Alibaba local life Saas business.
- PUPU Mall
  May 2022 - Apr 2024
  Head of Customer Experience
  PUPU Mall is an instant delivery retailer which runs business in 7 cities of China, and achieving 4 billions dollars GMV in 2023.
- TikTok
  Apr 2024 - now
  Global Selling Customer Experience
Licenses & Certifications
- Design Thinking: The Beginner’s Guide
  The Interaction Design Foundation
  Nov 2020
  View certificate
- User Research – Methods and Best Practices
  The Interaction Design Foundation
  Oct 2020
  View certificate
- User Research – Methods and Best Practices
  The Interaction Design Foundation
  Sept 2020
  View certificate
Honors & Awards
- Awarded to 邹建蓉Luna
  Outstanding Staff JD.COM Worldwide Dept Jan 2021
- Awarded to 邹建蓉Luna
  Employee Of The Year JD.ID Dec 2018