邹建蓉Luna

邹建蓉Luna

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location of 邹建蓉LunaZhuhai, Guangdong, China

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  • Timeline

  • About me

    CX

  • Education

    • Southwest University of Science and Technology

      2011 - 2015
      Bachelor's degree Business/Commerce, General
  • Experience

    • JD.COM

      Apr 2015 - Jun 2021

      · Customer Journey E2E Experience management· NPS/CSAT management · Customer Service manager· JD Service Center Management Trainee

      • Customer Experience Manager in JD.id

        Dec 2017 - Jun 2021
      • Customer Service Manager

        Apr 2015 - Dec 2017
    • Alibaba Group

      Jun 2021 - May 2022
      Customer Experience Lead (Saas BU)

      Manage E2E seller experience of Alibaba local life Saas business.

    • PUPU Mall

      May 2022 - Apr 2024
      Head of Customer Experience

      PUPU Mall is an instant delivery retailer which runs business in 7 cities of China, and achieving 4 billions dollars GMV in 2023.

    • TikTok

      Apr 2024 - now
      Global Selling Customer Experience
  • Licenses & Certifications

    • Design Thinking: The Beginner’s Guide

      The Interaction Design Foundation
      Nov 2020
      View certificate certificate
    • User Research – Methods and Best Practices

      The Interaction Design Foundation
      Oct 2020
      View certificate certificate
    • User Research – Methods and Best Practices

      The Interaction Design Foundation
      Sept 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to 邹建蓉Luna
      Outstanding Staff JD.COM Worldwide Dept Jan 2021
    • Awarded to 邹建蓉Luna
      Employee Of The Year JD.ID Dec 2018