Kandyshi Boyd

Experience

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  US Army

  Nov 2002 - Nov 2008

  Petroleum Supply Specialist/Administrative Specialist

  Managed over 20 personnelAssisted in coordination and implementation of operations, training programs, administrative matters and communication activitiesProvided technical guidance on administrative mattersAssigned duties, instructed, evaluated and supervised subordinates in work techniques and proceduresSet-up and maintained logs, rosters, status boards, charts and graphsPerformed typing and clerical duties Answered inquiries from staff and advised personnel on administrative and clerical mattersReviewed and edited correspondence prior to release, submission for signature or other dispositions Show less

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  I-C-H-I Way Entertainment

  Jan 2008 - now

  • President

    Nov 2008 - now

  • Project Manager

    Jan 2008 - now
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  MsKandyB Productions

  Sept 2010 - now

  Project Manager
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  Technisource

  Oct 2010 - Apr 2012

  System Analyst

  Provide enterprise-level support via phone or e-mail that results in problem resolution, prompt escalation or identification of the appropriate support group discipline for warm transferAccess knowledge bases, frequently asked questions, and resources on internal and external websites to aid in problem resolutionMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activities in BMC Remedy Courteously obtain and convey concise problem information/fixes for client's external or internal customersEnsure and maintain corporate security computing standards, offer guidance on technology use, and best-practicesExperienced with more than 25-70 calls a day from end users, maintaining an 87% first contact resolutionAchieved award for employee of the month 6 times in 17 month periodRanked in the top 5% of the department for overall call resolution Show less

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  Diverse Listening Radio

  Nov 2012 - now

  Executive Director
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  CompuCom

  Jul 2013 - Jul 2015

  Field Service Technician

  Onsite break fix support including cash registers, Lexmark Multifunction Network printers and also network cabling. Responsible for a preventive maintains for all of the ten retail chain locations. Staying on task with performance issues using Service Now. Maintain stability with a seven day SLA period.Scissor lifts certified for the purpose of maintaining wireless access points. Within all of the ten store locations.