Fariz Mustafaev

Experience

• 

  Pioneer chain stores

  Oct 2006 - Dec 2006

  Sales Agent

  Sell specific products and services to consumers.Demonstrate products and show consumers how to maximize their features.Explain different customizable features, discuss warranties and replacement parts.Bag and package purchases.Collect methods of payment and dispense change.Collect and research information needed to identify and resolve problematic situations.Operate cash registers.Count the day's money transactions at the end of the day.Ensure pricing is correct.

• 

  Shahdag Mountain Resort CJSC

  Apr 2008 - now

  Maintains a friendly, cheerful and courteous demeanour at all times.Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.Supervise daily shift process ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Allocate rooms to expected arrivals after checking the guests preferences and special requests.Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.Cross Check all billing instructions are correctly updated Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.Performs other duties as assigned, requested or deemed necessary by management.Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.Assist all departments in servicing the guests during high volume periods.Takes responsibility in the absence of the Duty Manager / Front office manager Show less Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.Ensuring that front desk operations runs smoothly in a professional manner at all times.Perform all front desk related responsibilities and duties when assigned or required.Assume leadership in the absence of front desk managerEnsure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift through out the shift and briefings.Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA PMS related matters are performed on a timely manner in order to avoid further confusion.Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences. Have a thorough knowledge of OPERA PMS, MICROS, MATERIALS CONTROL and other front office related operational software.Run the night operations, ensure proper closing of the day and delivery of the reports.Identify and resolve guests problems efficiently and resolve to the guest satisfactionAssuring that all front office receptionists are continually updated with hotel rates, packages and discountsSupervise compliance of FO Agents in Cash handling procedures to maintain an accurate float. Show less Showing Initiative, Problem Solving, Staff Training, Team Leading.Trains, cross–trains, and retrains all front office personnel.Participate in the selection of Front Office personnel.Schedule the front office staff, supervises workload during shifts.Evaluate the job performance if each Front Office employee.Maintains working relationships and communicates with all departments.Welcome guests and fosters customer loyalty through his/her friendly manner.Develop high quality relationships with guests throughout their stay. Handle any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the Front Office executive and duty managers.Ensure that personalized service is offered to each and every guest.Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Is involved in recruitment of new team members for front office.Integrates and trains employees, providing support for skills development.Ensure that all front desk employees are well presented (uniforms, personal hygiene etc).Ensure that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Show less Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain good working relationship with all Front Office employeesSupervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy Ensure all guest registrations are completed and correspond with Opera PMS guest informationShowing Initiative, Problem Solving, Staff Training, Team Leading.Trains, cross–trains, and retrains all front office personnel.Schedules the front office staff, supervises workload during shifts.. Show less The plan or strategy, the source (of raw materials or services), Manufacturing (focused on productivity and efficiency), Provide assistance in all administrative, organizational, report activities.Prepare periodical lists and forms for the acquisition of office furniture, office equipment, IT equipment, stationery and other consumable.Filling and registration of the official documents, monitoring correspondence and office works.Office supervision and staff managing, forming of work plan and graphic.Create schedules to ensure adequate and efficient staffing at all times.Report staff hours to the Payroll department and respond to inquiries.Facilitate clear communication between staff and office staff, motivate staff and maintain a positive work environment.Organizing meetings with the staff at the end of each month. Show less

  • Assistant Front Office Manager

    Jan 2022 - now

  • Senior Front Office Supervisor

    Mar 2020 - Jan 2022

  • Front Office Supervisor

    Dec 2016 - Mar 2020

  • Shift Leader, Zirve Hotel ****, Shahdag Hotel & Spa *****

    Dec 2013 - Dec 2016

  • Front Office Manager-in-charge, Zirve Hotel ****

    Sept 2013 - Dec 2013

  • Guest Service Agent, Team Leader, Zirve Hotel ****

    Feb 2013 - Sept 2013

  • Supply manager, Assistant head of branch

    Apr 2008 - Feb 2013
• 

  Alpine Gusar Resort

  Mar 2011 - Jul 2011

  Guest Service Agent, Managing Guest Area

  Greeting guests as they enter and exit the hotel, welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.Overseeing VIP guests, arrivals and departures, detailed information regarding arrivals and room requirements.Should possess detailed information about the Hotel, Gusar city as well as the competition: attractions, parking, weather, restaurants and transportation.Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.Co-ordinate with housekeeping for clearing of rooms.Collect Guest feedback during guest departure along with his likes and dislikes.Perform basic cashier activities as and when required.Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.Give proper and complete handover to the next shiftFollow the house rules and policies laid down by the management, must possess strong organization time management skills, attention to detail.Adhere to strict staff grooming and hygiene standards.Positive attitude and outgoing personality is essential. Show less