Leon Chou

Experience

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  Champs Sports

  Feb 2004 - May 2005

  ASSISTANT MANAGER
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  Pacific Sunwear

  Jun 2005 - Jun 2007

  STORE MANAGER

  Managed a staff of 10 while demonstrating decisive leadership skills, a strong work ethic and a retail oriented approach to customer service.*Consistently met sales goals for the day and fiscal year.*Coached all new employees in all aspects of the business with a strong focus on customer service.*Eliminated a high rate of employee turn over by implementing incentives and a reward system to boost moral.*Handled the new hire process to keep the business well staffed and payroll under budget.*Processed and inventoried all new shipments to the store to ensure low rate of shrinkage.*Visually merchandised the store based on new merchandise and the current season. Show less

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  Simon Property Group, Inc

  Aug 2008 - Nov 2010

  GUEST SERVICES ASSISTANT

  Manages own daily finances of initiatives sold at Simon Guest Services*Assists management with organizing and conducting special events in South Park Mall.*Assists in the marketing of the mall to tenants as well as customers with the expectation of improving guest and tenant's perception of the mall. *Responsible for representing Simon to customers by providing high quality, efficient service.*Serves as a liaison to tenants in communicating initiatives including gift card, Simon Kidgits Club and special promotions. Show less

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  Sprint/Nextel PCS Call Center

  Jan 2010 - Sept 2012

  RESOLUTION MANAGEMENT TEAM AND TECH SUPPORT SPECIALIST

  Manage teams to insure metrics and goals are met such as Issue Resolution, Sales and Next Call Prevention.*Develop team members behaviors by individual coaching, monitoring calls and daily reports.*Travel to other Call Centers to assist in training new employees.*Take escalations from specialists and provide feedback on how to overcome barriers with our customers.*Handle billing discrepancies, extend service agreements and troubleshoot technical issues with all our products.*Coach specialists on how to reduce their average handle time and transfer rate to maintain and exceed cost per call requirements. Show less

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  Sprint Nextel

  Sept 2012 - Jul 2013

  STORE MANAGER

  *Strengthen the Sprint Brand by promoting all products to individual and corporate clients.*Knowledgeable in the Audit aspect of the business through monthly Store Self Assessments which led to a passing score this past January.*Provide continuous training for employees by performing documented observations and individual one on one coaching sessions on a weekly basis.*Exceed customer satisfaction metrics goals through monthly surveys.*Produced sales numbers over the last quarter that moved our store from a "Tier C" volume store into a "Tier B" store.*Received Award in March 2013 for Highest Net Activations to Goal in the District.*Weekly extensive inventory counts which lead to consistently low to none shrinkage levels.*Maintained daily reports and provided feedback to associates to help leverage performance.*Development of employees by leading and coaching which have led to individual promotions. Show less

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  Verizon Wireless

  Aug 2013 - Oct 2015

  Business and Government Coordinator

  • Processed orders and managed Corporate Accounts by maintaining upgrades and new lines of service while keeping churn at a minimum. • Part of a team that managed “White Glove” accounts that had anywhere from 1,000 to 50,000 lines. • Assisted the Online Phone Team by taking overflow inbound calls into the Call Center. • Part of the SME Management Development Program in which I ran weekly audits on other employees to make sure they are efficient in processing their orders and provided coaching on any failed audits. Show less

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  Nationwide

  Oct 2015 - Aug 2021

  Personal Lines Underwriter

  • Provide agency underwriting support for home, auto and umbrella policies for all states via phone and e-mail.• Review High Value Homes, Fire Protection Class concerns and Home Inspections on a daily basis. • Assisted in creating one process in handling Umbrella new business and renewals for all underwriters.• Completed a project explaining how the prior approval process works and handling procedures for Wildfire risks.• Trained on all platforms: Policy Center, Service Advantage and Legacy. Show less

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  Basketball_Card_Enthusiast

  Aug 2021 - now

  Owner, Founder

  Seller of sports cards and memorabilia on various online platforms (eBay, Instagram, Facebook). Travel to trade shows and conventions throughout the country to sell and buy product.