Experience

• 

  Sri jagadguru renukarcharya college

  Aug 2001 - Jun 2002

  Lecturer in commerce

  •Handling Degree Classes of BCom And BCA, part of the Invigilation squad in University and BSRB examinations

• 

  Icici onesource

  Sept 2002 - Dec 2002

  Customer service associate

  •Handling customer queries and resolving the issues over phone within specified handling time.•Being aware on the product updation and Update team members of the latest process/ package cost as the process was based on market demand and changes.

• 

  Siemens shared services pvt ltd, du parc trinity, bangalore

  Jun 2003 - Oct 2003

  Accounting associate

  •Processing of invoices by matching the right Purchase Order with the right invoices.•Processing of non-purchase order invoices and Utility invoices post signature verification.

• 

  Accenture

  Dec 2003 - Oct 2006

  Process analyst

  •Reconciliation of Vendor Statements with Client's records on a monthly basis and follow up with the Vendor for the outstanding items.•Audit of Query /Rejection Log on a daily basis with credit recovery.Actioning of Debit balance report and Chasing for the monies arising of debit balance from vendors.•Extraction of various reports for the Quality Information Group for Client review.•Client specific desktop procedures to be prepared to meet the standards of Knowledge transfer. Ensure pre-transition and post transition checklist is complete.•Facilitating training of the new team members post transition. Show less

• 

  Anz

  Oct 2006 - now

  > Responsible for management of risk and audit portfolios across Global Database, UNIX platforms, Mobility and iSeries (IBMi) within Enterprise Platform Management.> Effective contribution towards costs reduction by facilitating workshops with the platform teams in identifying risks and mitigating them in a timely manner by ensuring any potential exposures are minimized. > Ensuring that risks are identified, assessed and effectively managed within defined risk appetites under BAU, in or during transition to constantly improve risk profile of the platforms> Maintenance of the risk profile of each platform by periodical review and timely assessment of risks, treatments and remediation. Gap analysis of risks and treatments to mitigate or to reduce the impact on the platforms> Undertaking designing of controls for all gaps identified in the platform and processes, ensure and support platforms to timely assess for design and operating effectiveness. > Ensuring that all risk and audit treatments dependent on projects have approved funding and raised at appropriate levels if treatment is at risk> Established effective tracking mechanism to timely remediate Audit issues with well controlled tactical & Strategic solutions ahead of the due dates> Ensuring that the platforms are ready for audit, both internal and external audit like KPMG including regulators like MAS, OJK, RBI, etc., > Effectively collaborate with External Audits by KPMG,OJK and various other In-Country Audit teams through Meetings,Walk-throughs, Issue validation, Plan review & Remediation. Show less > Responsible for management of risk and audit portfolios across Global Database, UNIX platforms, Mobility and iSeries (IBMi) within Enterprise Platform Management.> Effective contribution towards costs reduction by facilitating workshops with the platform teams in identifying risks and mitigating them in a timely manner by ensuring any potential exposures are minimized. > Ensuring that risks are identified, assessed and effectively managed within defined risk appetites under BAU, in or during transition to constantly improve risk profile of the platforms> Maintenance of the risk profile of each platform by periodical review and timely assessment of risks, treatments and remediation. Gap analysis of risks and treatments to mitigate or to reduce the impact on the platforms> Undertaking designing of controls for all gaps identified in the platform and processes, ensure and support platforms to timely assess for design and operating effectiveness. > Ensuring that all risk and audit treatments dependent on projects have approved funding and raised at appropriate levels if treatment is at risk> Established effective tracking mechanism to timely remediate Audit issues with well controlled tactical & Strategic solutions ahead of the due dates> Ensuring that the platforms are ready for audit, both internal and external audit like KPMG including regulators like MAS, OJK, RBI, etc., Effectively collaborated External Audits by KPMG,OJK and various other In-Country Audit teams through Meetings, Walk-throughs, Issue validation, Plan review & Remediation. Show less > Predominantly managing changes across all business within the department owing to transition of a new process, part of automation, Kaizen, Continuous Improvement or any operations excellence projects.> From the Conceptual phase to the implementation and closure of a project being a Project Manager or Change champion for the targeted business. > Transitioning of sub-processes across Customer Service Operations department> Assisting the Project Managers with all necessary pre and post transition checklist to ensure a smooth knowledge transfer of process> Managing the seating requirements owing to new transition and for existing teams when an FTE reduction is augmented> Managing the changes across process re-engineering and improvement initiatives like Lean, reduction of non valued added process steps, etc.,> Managing the FTE record of the department month on month to work with the finance team to track FTE mobilization for saves against target> Identifying the training requirements of the department and developing a program to increase overall productivity.> Working with the Business Excellence and Assurance to drive improvement initiatives for the department> Managing Business continuity process across all the critical functions of the department Show less Mortgage Network Doc Prep:> Transition Network Doc Prep process from all states of Australia to Bangalore> Team comprised of 13+ analysts with a Training and Quality Coach> Ensured that the quality of the team reached the target within 6 weeks of Go-Live> With effective capacity utilization released 4FTE with 12 weeks of Go-LiveEsanda Commercial Operations: > Managed six teams each with varied processes like the Internet banking for Business, Auto and Business Equipment Finance, Dealer Lending Operations including MDR, Esanda Wholesale, Esanda Processing, and Call Monitoring in Contact Centre. Span of control 43 members.> Ensured smooth transition of four sub-processes in Esanda from June 2009 to Sep 2009.> Leveraged out the efficiency gains in the tenured team to cater to the requirement of new transitions thus ensuring growth opportunity for the tenured staff in addition to FTE reduction, improved cost per transaction/ output per paid hour till date.> Effectively used ATOM, tool for active management, to improve team’s productivity and utilization and effective resource management across all 6 six teams.> Project De-duping to clear all duplicate customer information on the Database based on set criteria, worked with project on resource allocation, set criteria for deletion and retention along with quality checksCards & Payments Operations: On Secondment> Managed four teams under Cards & Payments Team like Travel Cards, Consumer Credit Cards and Cards Enquiries teams with a Span of control of 45 from July 2013 to October 2013. Show less

  • Vice President - Risk & Audit

    Apr 2023 - now

  • Associate Vice President - Risk & Audit

    Oct 2018 - Apr 2023

  • Risk and Audit Governance Manager

    Mar 2016 - Sept 2018

  • Operations Readiness Manager

    Dec 2010 - Mar 2016

  • Team Manager

    Oct 2006 - Dec 2010
• 

  Anz

  -

  Vice president - risk & audit