Experience

• 

  Prefeitura municipal de nova friburgo, rj

  Sept 2007 - Jan 2010

  Administrative assistant
• 

  Prefeitura municipal de nova friburgo, rj

  Jul 2010 - Jan 2016

  Assistant auditor

  Responsible for checking the implementation of protocols in the community at individual facilities to evaluate their compliance with environmental requirements under municipal laws.Responsible for the creation of environmental audit reports and certificates for the companies.

• 

  Universidade federal fluminense

  Jan 2015 - Jan 2016

  Laboratory assistant

  Performed tests and procedures in order to gather data for the development of new medicine.

• 

  Sedgwick

  Oct 2018 - now

  Responsible for checking the implementation of the quality system, conducting quality assurance audits and monitors and records results from processes and procedures within the company and according to the client's expectations. Continually assesses and evaluates performance and interactions comparing results to predetermined expected ranges and take corrective measures if any deviation is found to facilitate a high level of quality. Call Center Representative providing support services to customers and co-workers.

  • Bilingual Quality Assurance and Training Specialist

    Jun 2019 - now

  • Customer Service Representative

    Oct 2018 - Jun 2019