Experience

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  Universidad de la sabana

  Dec 2017 - Sept 2018

  Accounting and billing management, and loans tracing.Customer service.Keep contact with enterprises and students who used University's loan services andactualize each of their account status Legalization of bank loans for students at the University. Connection between banks and the University, working with bank consultants and university officials.Effective customer relationship management and assertive problem solving.

  • Portfolio Management and Collection

    Jun 2018 - Sept 2018

  • Responsible for Legalization of University Loans

    Dec 2017 - Jun 2018
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  Universidad de la sabana

  Jan 2019 - Dec 2020

  Teach and advise students about international exams preparation (TOEFL, IELTS, FCE).Evaluation and feedback on examsForeign language exams administration of the faculty Support in student's academic curriculum structure.Logistics coordination and student's problem solving. Academic support in evaluation and grading processes.Solving student's queries

  • Language tutor

    Jul 2019 - Dec 2020

  • Communications Faculty Assistant

    Jan 2019 - Jul 2019

  • Creativity, Innovation and Product and Service Development Monitor

    Jan 2019 - Jun 2019
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  Colombian stock exchange

  Dec 2020 - Jun 2021

  Intern

  Coordination and scheduling of events.Training in the Colombian Capital Markets.Project development.Manage and monitor bvc Simulator platform.Bvc contest administration.Accompaniment in the development of academic programsDevelopment of reports for the education area and allied entities.Support in the administration of national and international agreementsContact with customers and suppliers

• 

  Abbott

  Jul 2021 - Dec 2021

  Marketing intern

  Updating and monitoring of sales reports and databases of purchasing processes (SAP).Proposals for brand recognition.Generation of codes to purchase promotional materials.Support and monitoring of events in the area, development of marketing plans, and contractcreation for the Neuroscience and Cardiovascular market lines.Research and update of retail prices in the main reference points.Assistance to product managers in the Cardio area.Follow-up on the updates of INVIMA Registries. Show less

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  Teleperformance

  Mar 2022 - Sept 2022

  Customer service agent

  Supporting customers through the appropriate contact method by understanding thecustomer's needs.Analyzing the reason for the customer's communication and the appropriate procedure toresolve the problem.Offer customized solutions and ensure excellent communication management to meetcustomer expectations.

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  Signify

  Jun 2023 - Aug 2024

  Development of efficient and optimized reports.Active support in demand planning activities. Presentation of reports to other teams in the DACH market.Creation of guidelines to key processes in the area.Preparation of Executive meetings.Active updating of stock level for specific products.Identification of critical articles for decision making.

  • Supply Chain Management - Demand Planning Working Student

    Jan 2023 - Aug 2024

  • Supply Chain Management Intern

    Jun 2023 - Sept 2023
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  Chanel

  Jan 2025 - now

  Customer service coordinator