Experience

• 

  Access international

  Feb 2002 - Aug 2005

  Sales consultant

  Position: Sales Consultant Position Overview: Sales of holiday timeshare units. Key Responsibilities:  Conducted mass seminars. Travelled on ‘Road Shows’ throughout South Africa presenting holiday packages. Arranged suitable holiday packages based on income, budgets etc. Data capturing. Key Achievements: Top Sales Performer (2001) – I brought in the second highest amount of revenue for my province. In 6 months I managed to increase my sales revenue by 43%.Reason for leaving: Career growth opportunity at Brightview Show less

• 

  British telecommunications - brightview campaign

  Sept 2005 - Aug 2007

  Broadband co-ordinator

  Positions: Broadband SupervisorPosition Overview: Supervision of broadband implementation team, customer escalations, liaise with British Telecommunications in the UK to sort out broadband issues.  Key Responsibilities: Supervision of broadband installation team Training new recruits on broadband technologies and internal procedures.  Compiling of training manuals. Liaising with British Telecommunications (BT) on a daily basis regarding broadband and telephony issues.  Resolution of escalations from level 1 agents and liaising with customers/ BT regarding billing and installation issues.  Use of British Telecom’s systems, namely ECO and Service Provider Gateway for voice and broadband orders.  Keeping abreast of changes with regards to broadband technology Compilation of weekly and monthly reports for management.  Key Achievements: Promotion from Customer Services Agent to Broadband Supervisor a few months after joining. Nomination in 2006 for Supervisor of the Year. Reason for leaving: Career growth opportunity at Nashua Mobile Show less

• 

  Nashua mobile

  Sept 2007 - Mar 2013

  Project co-ordinator

  Position: Project Coordinator Position Overview: Co-ordination and implementation of services for customers internally and externally; assisting marketing with the product roll outs.  Key Responsibilities: Consumer and business ISP product Implementation Training support call centre staff on ISP products and procedures. Compilation of training material.  Collaboration with Marketing with regards to ISP product information, processes, business rules, development as well as implementation of products.  National liaison for Nashua Mobile with regards to Service Providers. Co-ordination of meetings with SP’s to discuss issues, new procedures and processes and maintenance of these key relationships.  Management of Telkom lines for internal infrastructure purposes, regions and stores (Voice, ADSL, Diginet). Assisting the Finance department with revenue assurance on all ISP charges.  Provisioning and maintenance of services across all Service Providers.  Updating and maintenance of ISP consumer and business database.  Service Providers included Telkom, MTNSP, MTN Business, ECN, Internet Solutions, Vodacom Business (Vodafone), Neotel, MSB Micro.  ICASA (The Independent Communications Authority of South Africa) compliance reporting.  Hardware and Software ordering. Key Achievements: Long Service Award – 2012  Legendary Service Award – 2012  Nomination for Achiever of the Year – 2011  Elected onto Employment Equity Committee – 2011 (This was a governing body within Nashua Mobile that empowered workers with the knowledge of their rights at the work place).Reason for leaving: Career growth opportunity at MTN SA Show less

• 

  Mtn

  Apr 2013 - Mar 2015

  Project manager for solution implementation

  Position Overview: Implementation of network connectivity for all major companies and institutions within South Africa.  Key Responsibilities: Project management of ICT solution implementations Project presentations to Project Stakeholders, CIO's, Senior Management, Customers, Vendors and Marketing.  Access mediums used for installations are Fibre Optics and Microwave.  Call centre roll-outs, VOIP (Hosted PBX and SIP Trunk), Broadworx Licenses and Geo- number portability.  Data Centre hosting – arranging foot print space within MTN data centres, AMP power feeds, cabling and patching.  Hosting of customer meetings and strategy sessions. Ensuring effective Stake Holder engagement. Co-ordination of engineer activities and third party vendors.  Planning/implementing proactive procedures and systems to avoid risks and issues on Programmes and Projects.  Tender bidding – project planning and implementation strategies. Projects portfolio: Price Waterhouse Coopers  Verizon  AON  Johannesburg Stock Exchange  British Telecommunications ABSA Bank  American Express  South African National Defence Force Tourvest Key Achievements: Top Quarter Performer – Oct 2013 Project Manager of the month – Oct 2013 Project manager of the month – Sep 2013 Project manager of the month – Aug 2013 Assisted marketing with process creation for Geo Number Portability. Training of new Project Managers with regards to products and processes. Show less

• 

  Kpax marketing online ltd

  Nov 2016 - Nov 2023

  Project manager
• 

  Skillonnet

  Jan 2020 - now

  Compliance operations manager

  In my capacity as the Compliance Operations Manager, I am entrusted with a spectrum of responsibilities, encompassing, but not confined to:Conducting interviews and overseeing the recruitment process for new staff, along with providing comprehensive onboarding training focused on Compliance within the Gambling industry.Orchestrating regular feedback sessions with employees to cultivate effective communication and foster continuous improvement in performance.Offering guidance, support, and direction to ensure the proficient execution of assigned tasks and the accomplishment of objectives.Implementing continuous monitoring practices to ensure the maintenance of quality and compliance standards in all interactions, especially concerning stakeholders and other departments.Managing the Regulatory Reporting calendar meticulously to guarantee the punctual delivery of reports and audit data across relevant jurisdictions. This encompasses various reports, such as the UK Regulatory Returns, Social Responsibility Reports, MGA Industry Performance Returns, FIAU Reporting, to name a few. This responsibility involves compiling data utilizing internal systems and collaborating closely with internal departments, specifically Finance and Business Intelligence.Establishing and maintaining marketing guidelines across all licenses, including training content writers in the creation of compliant SEO content within the gambling industry. Initiating and executing all GDPR processes, while also assisting the Data Protection Officer in addressing queries from Data Commissions in diverse jurisdictions.Implementing and streamlining processes consistently throughout the year to uphold a standardized level of work within the team. Show less