Experience

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  Dabur india limited

  Aug 2019 - Sept 2019

  Marketing and promotions intern
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  Colgate-palmolive

  Oct 2019 - Nov 2019

  Marketing intern
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  Bayside media private limited

  Feb 2020 - Apr 2020

  Key account executive

  Strategized on expanded footprint into existing accounts and demand generation for new accounts.Conducted online training/demo sessions to new clients and led onboarding process to ensure success rate.Query resolution and management by providing excellence of service.Ensured positive customer experience by proactively engaging and growing customer relationship.

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  Union asset management company pvt ltd

  May 2020 - Aug 2020

  Market research analyst

  Conducted research for the company and analysed Indian Mutual Fund Industry.Submitted reports and surveys on the Customer Satisfaction and Retention.Analysed significance of difference factors affecting customer life cycle.

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  Ekincare

  Apr 2021 - Nov 2022

  End to end client lifecycle management for the 80+ corporate clients which include fortune 500 companies like KPMG, BlackRock, Hudson Bay Company, Allstate etc.Single point of communication for Brokers (Indirect Segment) on issues pertaining to renewal, change management, and service management.Achieving monthly, quarterly and annual targets for retention and development and implementation strategies for winning back the churn cases.Utilization of the upsell and cross-sell methodology to increase revenue from existing services, overachieved my annual targets by 975% .Periodical cross functional team meets to discuss and prepare rolling communications strategy and action plans to ensure 100% customer satisfaction and thereby reducing potential churn cases.Generating new leads from existing customers.Regular interactions with all clients to discuss about the partnership for any issues pertaining to service, billing and other cross functions. Onboard new team members and train them on account management systems and tools as appropriate. Show less

  • Customer Success Senior Associate

    Nov 2021 - Nov 2022

  • Customer Success Associate

    Apr 2021 - Oct 2021
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  Medibuddy

  Nov 2022 - Sept 2023

  Key account manager

  Built and strengthened relationships with 28 key corporate clients across the North regionMonitored account health, resolved escalations, and ensured revenue retention and growth.Conducted quarterly review meetings to identify opportunities for upselling and cross-selling.Led a team of 6 associates in implementing bottom-of-funnel strategies, driving significant revenue growth.Conducted client satisfaction surveys and leveraged insights for strategy improvement.Partnered with cross-functional teams to streamline client onboarding and post-sale experience. Show less

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  Tata 1mg

  Sept 2023 - now

  Assistant key account manager

  Managed 16+ client accounts with a cumulative book value of INR 96 Cr., serving 2.5 mn+ customers.Achieved an average client satisfaction rating of 4.4/5 by conducting strategic Quarterly Business Reviews (QBRs).Exceeded annual sales targets by 2000% through strategic upselling and cross-selling.Retained and renewed client contracts consistently while maintaining a churn rate of less than 1%.Increased app activation rates from 20% to 65% and service utilization rates from 23% to 55%.Designed and executed tailored marketing and communication strategies to align with client needs. Show less