Experience

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  Link marketing, servicios y btl

  Feb 2018 - May 2019

  Marketing coordinator

  Assisted in developing and implementing marketing plans for clients, focusing on digital marketing strategies.Managed social media accounts, creating engaging content and monitoring performance metrics to optimize reach and engagement.Coordinated the production of marketing collateral, including brochures, presentations, and promotional materials.Conducted competitor analysis to identify market trends and recommended adjustments to marketing strategies.

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  Caribbean global investment sas

  May 2019 - Feb 2020

  Service advisor

  Logistics preparation: Planned and coordinated efficient transportation routes, ensuring timely collection and delivery of products. Analyzed and improved existing operations, implementing standardized procedures for increased efficiency and quality. Monitored and controlled stock levels, optimizing inventory turnover and ensuring product availability. Adhered to safety protocols, and maintained accurate records.

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  Atlantic international bpo

  Feb 2021 - Oct 2021

  Customer retention agent

  Sales and renewals through exceptional service. Successfully renewed over 100 contracts and expert in inquiry management, claims resolution and CRM systems for retention. Excellent communication and negotiation skills driving cross and up-sell success. Delivering objectives and improving customer loyalty.

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  Rappi

  Oct 2021 - Mar 2023

  Growth analyst

  Comprehensive portfolio management, outbound campaign management, quality and operational metrics analysis. Process problem-solving and triggering of active alerts. Designing strategic projects to improve customer experience. Promoting a customer-centric vision and fostering a customer-centric mindset within the organization. Strong analytical skills, optimizing performance and possessing knowledge of Data Analytics tools.

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  Flosports

  Sept 2023 - Dec 2023

  Streaming game monitor

  I am dedicated to ensuring a seamless and high-quality streaming experience for sports enthusiasts. My responsibilities include monitoring and reporting issues related to overall stream, video, and audio quality, ensuring viewers have an exceptional experience.I collaborate closely with individual hockey teams' operations staff to troubleshoot issues before and during their broadcasts, ensuring minimal disruptions. I promptly identify and address problems in-game with on-site staff during live games to maintain a smooth viewing experience. Show less

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  H2o disaster clean up inc

  Jan 2024 - Nov 2024

  Logistics and mitigation coordinator

  Responsible for leading and coordinating teams on demolition, cleaning, and restoration projects, while managing resources and inventory to ensure operational efficiency. The role involves enforcing safety protocols, optimizing processes, and contributing to restoration tasks to maintain high service quality and compliance with regulations.

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  Basement systems vancouver inc

  Sept 2024 - now

  Installation technician

  • Performed waterproofing, humidity control, and structural stability systems installations in basements and foundations, ensuring compliance with company standards and customer specifications.• Identified and resolved issues in existing systems to improve functionality and longevity.• Communicated effectively with clients to explain the installation process and required maintenance, addressed their questions, and provided customer-focused service