June Mak

Experience

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  United Overseas Bank Limited (UOB)

  Feb 2013 - Jun 2013

  Bank Assistant

  Before I started university and after receiving my GCE A Levels results, I worked in the Card Operations Processing Centre (COPC) processing credit and debit card applications daily for almost 6 months. Some entries are physical application forms at retail branches all over Singapore and the rest are online applications.It was my first time working in an office environment and experienced for myself some classic 'office' moments I've had only seen on television - the gathering at the water cooler, the tension that is always there between some colleagues, the favouritism the boss shows etc. It was an experience, but mostly I was just glad to earn some money while waiting to matriculate at the National University of Singapore (NUS) in August that year. Show less

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  Inoue Seikoen

  Jan 2016 - Apr 2016

  Marketing Consultant

  For my Honours for the Bachelor of Business Administration (BBA), I had to do a Field Service Project with an actual operating company with my peers.Inoue Seikoen is a skincare company from a small prefecture in Japan and wanted to break into the Singapore market. As student consultants, we advised the sales team by doing the relevant customer profiling of the local target audience, researching on different sales channels and evaluating the best advertising and branding strategy for the company. We did both primary research by doing surveys and focus group discussions, as well as secondary research by analyzing insights and reports found online. We also helped the company choose the final location of their first physical store in Singapore which was at Ngee Ann City.All these findings and suggestions were compiled into a report and a final presentation was made to the top management of the company who flew into Singapore to meet us. Show less

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  Yamato Transport (S) Pte Ltd

  May 2016 - Aug 2016

  Corporate Strategy Intern

  For my first internship as an undergraduate, I applied for the Summer Internship Programme offered by Yamato Transport Singapore only for NUS undergraduates. There were more than 50 applicants and only 2 were chosen to be on this programme that came with the possiblity of a full-time job offer upon graduation.The key project assigned to the interns that year was a market research project on the C2C market in Singapore and its possible delivery solutions. We were assigned to be directly mentored by the Chief Operating Officer who was the only Singaporean in top management. The internship then culminated in a report and presentation to the entire board of management based in Singapore comprising of all Japanese men except the COO who is a Singaporean man.Key Achievements:• Assessed feasibility for Yamato Transport and its courier service TA-Q-BIN to enter the C2C market and the solutions which was then presented to the Managing Director and top management • Developed a service blueprint for TA-Q-BIN business division to highlight pertinent customer touchpoints for the Singapore market• Assisted in the research and implementation of an Urban Logistics Programe for In-Mall Distribution, a Smart Nation government initiative, at various shopping malls such as Jurong Point Loading Bay to boost last-mile delivery for shopping mall retailers Show less

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  Starwood Hotels & Resorts Worldwide, Inc.

  Aug 2016 - Dec 2016

  Sales and Marketing Operations Intern

  In what was supposed to be my 3rd year in university, I interned with a company in an industry I was excited about - hospitality. It was a 6-month long internship and I had to take a leave of absence from school for a semester and so I did, going to office every day while my peers started their 3rd year of Business School. In summary, it was a dramatic time to be at Starwood. The company just got purchased by Marriott to become the world's largest hospitality company with over 1 million rooms worldwide. Though Marriott was a bigger global company then, Starwood had the upper-hand in footprint in Asia Pacific.I had 2 roles and 2 bosses - Sales Operations & B2B Marketing, both reporting to the Vice President of Sales. I liked that B2B Marketing was separated and distinct from B2C which was an entire other department on its own, and that B2B Marketing was classified as sales.Sales Operations:• Assist with sales automation by generating data from sales systems to input onto new interface for goal-setting for 1000+ APAC sales representativesB2B Marketing:• Client-side work (creative conceptualisation, copywriting and media) with advertising agencies for campaigns of Starwood's B2B loyalty programme, SPG Pro • Coordination with DOSM of 371 Starwood hotels across 11 brands in APAC and Greater China's sales representatives with whom I delivered my briefings in Mandarin• Content Marketing for Indian Destination Weddings with various departments and agencies• Development of press kits for new SPG Pro campaigns for personal deliveries to PR agencies and trade partners• Ad-hoc presentation deck creation for VP of Sales during merger of Starwood and Marriott• Worked on a key project independently on B2B Marketing in hotels to substantiate retaining B2B Loyalty Marketing Programme post-merger Show less

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  WTA

  Jan 2017 - Jun 2017

  Communications Intern (Singapore Fellow)

  The Singapore Fellowship Programme with the Women's Tennis Association (WTA) is a programme where 1 local female undergraduate each year gets selected to be sent on an all-expenses paid internship at the WTA Headquarters in Florida, USA. This was in conjunction with the WTA Finals that was held in Singapore from 2014 to 2018, and I was chosen for the year of 2017. I was already on a 1-semester Leave of Absence, and extended it by another semester to head to Florida.Being exposed to the business world of professional sports with a sporting organization operating at a scale as large as the WTA with over 55 tournaments a year around the world and physically working in the largest sports market in the world was an experience I learnt so much from and would never forget.I was assigned to the Communications team and some of my tasks were:• Assisted with tournament preview notes before tournaments and match notes for notable televised matches each day that were sent directly to the media• Helped with pitching documents of the Top 100 WTA players to promote our players to the media• Rounded up tournament, match and player statistics by going through archives for global publicity initiatives• On-site communications team for 2 weeks during the Miami Open - met and managed press requests from 200+ media personnel from major global media outlets and handled media relations for the WTA players during the tournament especially for the Asian players Show less

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  JTC Corporation

  Sept 2017 - Dec 2017

  Corporate Communications Intern

  After returning to Singapore to complete my final year in university, I took up the JTC Internship Programme that allowed me to intern part-time (2 full days a week) while schooling.In my time there, I was assigned to the Communications and Media Division doing corporate communications. I assisted with the revamp of the corporate trade magazine with regards to both the layout and also content. I helped with the development in the terms of creative for a few employer branding advertisements, and was part of the official media team for the opening of CETRAN, the first autonomous vehicle test centre in Singapore where I liaised with 30+ journalists for the event. Show less

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  OMT Holdings

  Jun 2018 - Dec 2019

  International Projects Executive

  A local entrepreneur partnered with friends in Mexico to explore business opportunities in the region across various industries such as the spirits industry. This new business entity needed someone energetic, brave and with some sort of business acumen. I took it up. Projects included:• Amigos, a project to be the largest provider of Tequila, Sotol and Mezcal brands in Asia. These brands are directly imported from Mexico and are small and medium-sized with most not ventured into the Asian market. I was the project owner and tasks were:- Phase 1 conceptualization and corporatization of idea into an actionable project- Local Import and Export Regulations and Operations- Sourcing For Commercial Lease - Supplier Acquisition- Supplier Purchasing- Supplier Procurement• OMT Investments, a project with an in-house trading team trading over USD 30–70 million per month with assets large enough to be the second-largest private account on UOB Kayhian. I provided financial news update daily on relevant assets for the trading team.• Asia El Futuro, a project to host the first cross-continental 800-pax private trade event in both Mexico City and Guadalajara. The event aimed to introduce business opportunities in Singapore to owners of small and medium-sized Mexican enterprises and government officials. I handled the Phase 1 conceptualization and corporatization of idea into an actionable project, including presenting to and receiving the endorsement from government officials from 3 countries - the Honduras Ambassador to Mexico, Mexican Chamber of Commerce and Enterprise Singapore.I had such great exposure in so many areas that I am just not able to go into detail here on LinkedIn. Almost all of the work I've done were learnt on the job and this job brought a wide-eyed 23-year-old me to Tequila, Mexico and be seated at the office of Tequila distilleries presenting to business owners our ambitious plan for bringing the proper culture of Mexican spirits to Asia. Show less

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  Far East Organization

  Dec 2019 - May 2023

  The Retail Marketing team across all properties had a centralization to streamline by trade and I was re-designated to lead the F&B Tenant Engagement team. The F&B trade across all 17 Far East Malls accounts for at least 40% of total tenant count, the largest trade category. As the only senior executive in a team of 6, I also covered for my manager when necessary in leading the team.Main role overseeing F&B trade involved:- Extensive stakeholder management in providing tenant support to help tenants with their marketing needs from a landlord's perspective, working intra-department with digital and campaign teams as well as inter-department with the leasing and operations team- Garner tenant participation for all campaigns with end-to-end relationship and partner management- Onboard all new F&B tenants onto mall initiatives such as loyalty programme shopFarEast and acceptance of e-Far East Malls vouchers- Ensure compliance with all audit processes for tenant-specific marketing initiativesOther roles within the Tenant Engagement team included:- Primary data analysis of all Tenant Engagement Activations by using CRM and CMS systems daily to analyse performance and secondary analysis with inputs from digital team for other platforms- PIC for all Tenant Engagement deals for specific campaigns such as Christmas Campaigns in 2021 and 2022 - the largest campaign every year that achieved 79% rewards redemption rate with F&B hitting 100% redemption in 2021, and 85% for tenant rewards in 2022I also assisted with ad-hoc special projects for the Retail Business Group such as BakerX, a pop-up bakery concept at Orchard Central that kickstarted in December 2021 and is still running in 2024, for which I did partner prospecting for potential home-based bakers. I also did project management for the first ever Far East Malls Tenant Engagement Event in October 2022 for 50 selected tenants and prospects for leasing team to pitch our up-and-coming mall, One Holland Village. Show less I joined the team after the first-round centralization of the Retail Marketing team at all properties in terms of reporting structure. I was deployed as part of Centre Management to the Suburban cluster of malls as the mall IC to plan advertising and promotion activities for both group and mall campaigns.As there was some tension between the tenants at those 2 malls and previous mall management, a big part of my work was mending that relationship by meeting up in-person with more than 95% of tenants to update them on our various marketing initiatives such as campaigns and in-house group loyalty programme shopFarEast.Other responsibilities were:- Increased advertising and event space revenue of Junction 10 by 17,000% in 2020 - Executed on-ground roll-out of e-Far East Malls voucher in Oct 2020 for over 70 tenants - On-ground execution of group-level campaigns – garnered tenant participation and coordinated with various stakeholders (operations team, building managing agent, vendors, technicians) to ensure smooth flow of actual event - Liaised with advertising agencies and tenants for malls’ social content, especially for key campaigns I also worked on a project from top management by conducting market research for viability of a shoe concept and food court for Orchard Central in Jan 2020 by engaging research agencies and working with Retail Leasing for on-ground primary research to recommend a project no-go Show less

  • Retail Marketing Communications Senior Executive, Tenant Engagement

    Jan 2021 - May 2023

  • Retail Marketing Communications Executive, Suburban Properties

    Dec 2019 - Jan 2021
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  City Developments Limited

  Oct 2023 - Jan 2024

  Assistant Manager, Asset Support (System & App Management)

  Marketing lead for the CityNexus app, CDL’s in-house smart lifestyle experience “super-app” that cuts across their office and retail properties

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  J.P. Morgan

  Feb 2024 - now

  Business Analyst Trainee