Jack Su, PMP, LPM

Experience

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  The Karuna Hospice Service Ltd

  Nov 2002 - Nov 2003

  Business Analyst, Back-Office Support

  As part of multiple system integration initiatives, led number of Business Analysis priorities including the requirement gathering and design of a new Patient Management System and associated processes.

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  Australian Taxation Office

  Nov 2003 - Mar 2006

  Senior Business Analyst (APS 6)

  As part of ATO’s multi-year organisational-wide transformation program, led number of Business Analysis priorities including the setup of the enterprise process mapping standards, and design of the messaging system for ATO’s marquee digital platform (Tax Agent/Business Portal). In conjunction, I also managed the day-to-day operations of the Electronic Commerce Interface (ECI) team used for tax submissions by legacy/aging customer platforms.Australian Taxation Office (ATO) is the Federal Government's principal revenue collection agency. Show less

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  IBM

  Mar 2006 - Nov 2007

  Senior Consultant, Strategy & Change, Business Consulting Services

  Management Consultant responsible for working with clients to develop, implement and sustain new Shared Services operating models on behalf of numerous Utilities and Federal Government organisations. As part of transition/sustainment activities, I also managed the day-to-day operations of back-office functions including Correspondence, Credit Management & Customer Complaint teams.IBM is one of the world's largest and most diversified technology companies that manufactures and markets computer hardware, middleware and software, and offers hosting and consulting services in areas ranging from business process outsourcing to artificial intelligence and beyond. Show less

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  Westpac

  Nov 2007 - Apr 2010

  Transformation Manager, People Strategy & Change

  As part of a multi-year People transformation program and the WBC/St George Bank merger, led number of strategic initiatives including the redesign and setup of a new shared service model post-merger; offshore of middle/back-office activities to India; identification and execution of various cost optimisation initiatives; and management of the Program Management Office (PgMP) throughout the lifecycle.Part of Australia's 'Big Four' banks, Westpac is the second-largest bank by assets in Australia and also the second-largest bank in New Zealand. Show less

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  EY

  May 2010 - Sept 2012

  Consulting Manager, People & Organizational Change, Performance Improvement Advisory

  Consulting Manager accountable for building and leading the ‘People & Organisational Change’ practice in Alberta, Canada by leading a team of consultants in providing Change Program services to multi-national organisations undertaking complex transformations. Primary engagements included Change Management delivery; Change Management Office (CMO) setup; Leadership Capability uplift; and organisation structure/operating model redesign. Part of the 'Big Four' professional services firms, EY (previously known as Ernst and Young) is a global leader in assurance, tax, transaction, and advisory services. Show less

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  Deloitte

  Sept 2012 - Aug 2014

  Director, Enterprise Risk Consulting

  Regional Practice Leader accountable for building and overseeing the Program Risk Consulting practice in Western Canada by leading a team of consulting and risk management experts in providing advisory and assurance services to Executives and Boards seeking risk oversight of complex change programs. In conjunction, I was also the Canadian Lead for strategic partnerships with global engineering firms and the Lead Client Director for multiple Internal Audit Co-sourcing accounts across Canada.Deloitte is the world's largest professional services organisation providing audit, economics, financial advisory, human capital, tax, and technology services. Show less

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  Suncorp Group

  Oct 2014 - Dec 2015

  Program Change Lead, General Insurance

  Contract Change Lead within Suncorp Group's largest transformation program at the time (A$250M Agile-managed program) in-charge of Business Readiness resources and responsibilities across the program. Key initiatives within the program included process optimisation, customer strategy implementation, business model redesign, system implementations/decommission, offshoring, and distribution channel enablement.Suncorp Group is the leading provider of general insurance, banking, life insurance and wealth management in Australia and New Zealand. Show less

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  Aon

  Feb 2016 - Oct 2019

  Head of Strategy Execution & PMO, Pacific

  Head of Aon Pacific’s Strategy, Transformation and Portfolio Management Office (PMO) functions responsible for setting up and supporting the delivery of key Customer/Functional/Technology strategic priorities (A$25M spend over 3 years).Key initiatives under management included SME Digital Strategy development & implementation; Regulatory requirement review & implementation; Service centralisation & offshoring; Workforce of the Future strategies; IT Organisation redesign; Core Platform transformation and decommission; Marketing operating model redesign; Global Sales process & platform rollout; Fintech Partnership setup; Industry Growth Strategy development & implementation; and Office refurbishments.Aon plc with 50,000 employees operating in 120 countries is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions. Show less

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  QBE Insurance

  Jul 2022 - now

  Executive overseeing all operating responsibilities for QBE’s Global Cyber Security, IT Risk and Operational Resilience functions with focus on strategy execution, business transformation, onshore/offshore service delivery, operational excellence, financial planning & analysis, risk reporting, operating model optimisation, portfolio management, people & culture, cyber safety/awareness, and change & communications.Primary objective of this role is to help transform these global services to be enterprise-aligned, risk integrated and customer-centric as the operating environment evolves with increasing threats, regulator demands and business expectations.QBE Insurance Group is a general insurance and reinsurance company listed on the Australian Securities Exchange (ASX) and headquartered in Sydney. The company employs more than 11,700 people in over 27 countries and underwrites over $20B in gross premiums. Show less Member of the Global People Leadership Team overseeing the function’s Strategy, Corporate Planning, Portfolio Management, Organisational Change, Financial Planning & Analysis (FP&A), Project Portfolio Risk Management, Functional Governance, Business Architecture, Service/Operational Excellence, and Global Shared Services Centre (GSSC) alignment responsibilities. In conjunction, I also:- Developed our 3 year global people strategy and roadmap;- Chaired the Global People Executive governance- Led our annual business planning cycles;- Managed our Global Operations network, and - Led the Global People Transformation program in charge of achieving ambitious goals across our Culture, Talent, Regulatory, Operations & Services, People Data & Analytics, Performance & Reward, Employee Experience, and Workforce Management priorities. Show less

  • Group Chief Operating Officer, Security, IT Risk & Resilience

    Apr 2023 - now

  • Deputy Chief Operating Officer, People

    Oct 2019 - Apr 2023

  • Interim Head of People Operations, Data and Analytics, North America

    Jul 2022 - Dec 2022